Remote Work Resources
If you are working remotely or hybrid, these resources can help you get and stay connected to colleagues!
Service Desk
Phone: 901.448.2222
(available Monday through Friday from 7:30 am to 5:30 pm)
Or, visit UTHSC TechConnect to request a service or visit our knowledge base.
Productivity and Collaboration Resources
Missing our Tip of the Day, Question of the Week, and Featured Course? This information is now located on the new Productivity and Collaboration Resources page!
Personally Owned Computing Devices
ITS has created a listing of technical resources to assist with the configuration and setup of your personal computing devices. Learn more at Personally Owned Computing Devices.
Microsoft Teams
Teams is a place for coworkers to stay in touch by chat, meet, collaborate, share notes and files, and video chat so you can stay in touch with your team remotely! You can access Teams through our Microsoft 365 portal or through the app if you have downloaded Microsoft 365.
Microsoft 365
Microsoft 365 allows you to create and edit files; store files; collaborate and communicate with colleagues; download Word, Excel, PowerPoint, and a variety of other tools from anywhere, any computer, anytime.
VPN
VPN connects securely to the UTHSC network to reach resources restricted to on-campus access such as SAP and axiUm (Microsoft 365 and Zoom don't require VPN). If something doesn't work correctly, try using the VPN.
Remote Desktop
Need to reach your work computer from home? Make sure remote desktop functionality
is enabled on your work computer then follow these simple instructions:
PC to PC setup / Mac to PC or Mac setup
Teaching Remotely
TLC has some great resources for teaching remotely, including preparing to move your course online, course development tools, and lecture, communication and assessment tools. Ask a question or request a face-to-face meeting.
Troubleshooting
If you are having trouble with your computer, you have a few options.
- If your computer isn’t running well, download UT’s antivirus software & check for viruses & malware.
- Try rebooting your computer. (No really, this works more than you might think!)
- If you are having problems installing software or your operating system is performing at less than usual capacity, contact the Helpdesk. Our Desktop Support team is available to help by remoting into your desktop while on the telephone with you.