Student Right to Know and Consumer Information

Non-Discrimination Policy Statement

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 920 Madison Avenue, Suite 825, Memphis, Tennessee 38163, telephone 901.448.7382 (V/TTY available). Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.

Family Educational Rights and Privacy Act (FERPA):

The essence of the Family Educational Rights and Privacy Act (FERPA) is to give a student the right to inspect his or her education records and to protect the privacy of these records. The Office of the Registrar at UTHSC is responsible for the implementation and oversight of FERPA. 

The UTHSC FERPA Policy Statement , with information and instructions for students, parents, faculty, and staff, is available on the website of the UTHSC Registrar's Office.

Additional information about FERPA can be found on the UTHSC Registrar's office website.

Admissions

• Immunization Policy

Bursar's Office  

• Refund Policy
• Bursar’s Office

Campus Facilities

• Facilities Services Department

CARES Act 30-day Fund Report

• Higher Education Relief Fund Information

Distance Learning

• UTHSC Academic Bulletin Distance Education Information
• Distance Learning Technology Support Services
• Please refer to the State Regulatory Authorizations information from the Tennessee Higher Education Commission.

Complaint Process for Distance Education Students 

Every student deserves a positive educational experience. Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint.

A student has the right to lodge a complaint or grievance.  The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution. 

SARA consumer protection provisions require the Institution’s Home State, through its SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

• The student should begin the complaint process with the institution and if resolution is not found, the student would contact the Institution’s Home State SARA Portal Entity. The SARA State Portal Entities are listed at https://www.nc-sara.org/state-portal-entity-contacts

• Additional information can be found in Section 4 of the SARA Manual.

• Click Here for Student Complaints Process Infographic

Educational Requirements for Licensure or Certification by Program by State

US Department of Education regulations require UTHSC to provide information regarding whether completion of a program would be sufficient to meet licensure requirements in a state for a given occupation.  Licensure applicants are advised to seek additional information from the state in which they seek employment as specific requirements may change.

Enrollment and Registrar

• The Family Educational Rights and Privacy Act (FERPA)
• Annual FERPA Notice for Faculty and Staff
• The UTHSC Student Handbook (CenterScope)
• The UTHSC Bulletin 
  • A list of degrees and programs for each college is available on the UTHSC Bulletin.
• Graduation
• Transfer of Credit Policies
  • Transfer credit policies
  • Individual programs may have additional policies regarding transfer credit.
• Voter Registration
  • The Higher Education Act (HEA) requires colleges and universities to provide students with voter registration information. For more information, visit the UTHSC voter registration webpage.

Equity and Diversity

• Office of Equity and Diversity
• UTHSC EEO/AA information
• Title VI Of The Civil Rights Act Of 1964
• Title IX of the Education Amendments of 1972
• Constitution Day 

Faculty and Instructional Personnel

• List of Colleges, Programs, Majors, and Minors
• Student Learning Assessment Policy
• The UTHSC Bulletin
• Faculty Senate
• UTHSC Faculty Handbook

Financial Aid

Overview of Financial Aid Programs

• Financial Aid Information including information about scholarships, grants and loans can be found on the webpage.
  • Pell and SEOG
• Financial Aid Overview
• The cost of attendance (COA) for a student is an estimate of that student's educational expenses for the period of enrollment. The COA is available on the financial aid office cost of attendance webpage.
• Financial Aid Literacy and Debt Management

Criteria for Selecting Recipients and for Determining Amount of Award

• Eligibility Criteria
• Awarding

Financial Aid Verification

• Verification Procedure

Procedures for Applying for Aid

• Forms
• Financial Aid Overview

Rights and Responsibilities of Students Receiving Financial Assistance

Students receiving financial assistance must accept their aid with terms and conditions through Banner Self-Service. The terms and conditions are found here

• Federal Notices
• Student Rights and Responsibilities

Student Authorizations

• Authorizations
  • Student Acknowledgment of Financial Obligation
  • Non-Institutional Charges
  • Prior Term Authorizations
  • Electronic Consent
  • Student Health Insurance
  • Student Immunizations
  • Emergency Contacts

Additional Information for Private Education Loans

• Federal Versus Private Loans

National Student Loan Data System (NSLDS)

Information relating to individual federal student and parent loan borrowers will be submitted by UTHSC to the National Student Clearinghouse who subsequently reports to the National Student Loan Data System (NSLDS) and will be accessible by guaranty agencies, lenders, and institutions determined to be authorized users of the data system.

Institutional and Financial Aid Student Consumer Publications

• Financial Literacy 
• FAQ
• Types of Financial Aid
• Financial Aid Brochure

Additional Financial Aid Consumer Information

• Procedure for Official Withdrawal
  • Withdrawal Policy
• Apply, Accept, or Manage Your Aid
• Return of Title IV funds policy

Financial Aid Contacts

• Financial Aid Staff

Health and Campus Safety

• Safety Affairs
• Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Information
• UTHSC Missing Student Protocol
• UTHSC Campus Police
  
• Campus Alert System
• Care Team
• University Health Services

Information Security

• Information Security Program Policy
• Cyber Security

Institutional and Professional Program Accreditation at UTHSC

• View our list of upcoming program accreditation review dates

Institutional Effectiveness and Research

Institutional Factbook

• Factbook

Institutional Outcomes

• Student Achievement Data
  
• UTHSC does not participate in intercollegiate athletics
• UTHSC does not enroll first-time, full-time undergraduate students
• UTHSC is not a gainful employment institution

Peer to Peer File Sharing

• The Higher Education Opportunity Act 2008
• Copyright Guidance
• University of Tennessee Copyright Policy

Policy on a Drug Free Campus & Workplace

• UTHSC Drug-Free Campus And Workplace Policy
• Campus Police Clery Act

Services for Students with Disabilities

The Student Academic Support Services (SASS) Office provides information on accommodations for students with disabilities. To find out more about services for students with disabilities, please visit the Student Academic Support Services and Inclusion Disabilities webpage.

Student Complaint Procedure

• UTHSC Student Complaint Procedures

Third Party Servicers

• UTHSC does not utilize third party servicers in recruitment or admissions
• UTHSC does not utilize third party servicers in the administration of Title IV
• UTHSC utilizes third party services in Marketing and Communication campaigns
  • Sullivan Branding
  • DesignSensory
  • al.com

Tuition

• UTHSC Tuition and Costs information is available on the Bursar's Office college fees and tuition webpage.

Underage Drinking and Associated Responsibilities

• Student Drug & Alcohol Policy
• The Tennessee General Assembly passed legislation regarding underage drinking and associated responsibilities. The law prohibits any resident, owner, or occupant of property (the social host) from allowing an underage adult to consume alcohol on such property. The legislation defines "underage adults" as those individuals who are at least eighteen (18) years of age but less than twenty-one (21) years of age.
• A resident may face criminal prosecution and University sanction if an underage adult consumes alcohol on his or her property which includes, but is not limited to, a residence hall room or apartment, fraternity or sorority affiliated housing, an off-campus house or apartment, or any other property owned or occupied by the individual.