How We Did

More than 170 respondents took the time to share their thoughts and suggestions in our inaugural annual survey, which we appreciate. See the results.

In the classroom, faculty and staff also consistently praised the dedication of ITS’s classroom support, noting that technicians were “right there” to ensure proper setup and frequently anticipated and resolved potential issues before they arose. This unwavering commitment to excellence reflects the team’s deep focus on delivering “A1” service for everyone across the mission.

"Nothing I could ever imagine saying bad about IT Services. The entire team makes this place a good place to work. Always exceptional service.” - Andrea Kolen

ITS completed 12,958 tickets, with 95% of surveyed clients responding that they were “Very Satisfied” or “Satisfied” with the service they received.

Many clients also took the time to express their appreciation for our service.

A selection of survey responses from 2025:

• "Outstanding customer service and immediate support. Thankful!"
• "Thank you for the speedy services."
• "The IT assistance is excellent. I sincerely thank you!"
• "The service representative was very helpful. He guided me step by step and stayed on the call with me until the issue was resolved."
• "Fast and friendly. Thank you!"
• "Very informative and helpful!"
• "Great team that knows what they are doing. Took care of the issue and everything is working perfectly. Very essential staff for the campus."
• "Work was done quick and accurate, thanks."
• "This tech was very respectful, patient, and paid attention to detail."