ITS Newsletter — Fall 2026
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Information Technology Services
ITS NEWSLETTER
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TechConnect: Your Starting Point for IT Support
 Whether you are new to campus, need help with a technology issue, or are looking for
the right ITS service, TechConnect is here for you. Available 24 hours a day, 365 days a year, TechConnect makes it easy to find answers,
submit a request, report a problem, and check the status of your existing requests.
TechConnect brings ITS services and self-service resources together in one convenient
place. Browse the service catalog to find the help you need, search the Knowledge
Base for step-by-step guidance, and follow your submitted requests from start to finish.
Whether you need assistance now or want to find information on your own, TechConnect
helps connect you with the right answers and the right ITS team.
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Find services. Get support. Stay informed.
Use TechConnect whenever you need to:
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Answers are already waiting in the Knowledge Base
The TechConnect Knowledge Base is a practical first stop for common questions. Search
for help with classroom technology, broken equipment, departmental accounts, forgotten
passwords, and more—without waiting for assistance.
If you are joining UT Health Science Center, start with the New to Campus category. It includes guidance for cloud file storage, Wi-Fi access, Outlook mobile setup, first-time Duo setup, SharePoint sites, Blackboard, and WordPress lab websites.
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New in TechConnect
Meet TechTriage, the ITS Chatbot
Not sure where to begin? Start a conversation with TechTriage, ITS’s chatbot. TechTriage can help you find information in TechConnect, answer basic
IT troubleshooting questions, and locate the appropriate service request for help
from an ITS technician.
To get started, visit TechConnect and select the orange conversation bubble in the
lower-right corner of the home page.
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Account Support
Manage Your UTHSC Password
The UTHS Password Management page makes it easy to set up your first password and
security questions, change a password, reset a forgotten or expired NetID password,
unlock a NetID after failed sign-in attempts, and manage security questions. Departmental
NetID owners can also reset or create a departmental password.
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Account Support
Request a Sponsored NetID
Need technology access for a sponsored individual? The Sponsored NetID Request Process
explains how departments can request a NetID for eligible non-employees, including
affiliates, visiting scholars, and other sponsored users. Start with the guidance
in TechConnect to understand requirements, approvals, and next steps.
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Plan Ahead
Request a Technology Review
Before purchasing, implementing, or renewing a technology product or service, request
a Technology Review. ITS will help evaluate compatibility, security, support needs,
and alignment with university standards before your department moves forward.
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Purchasing
Purchasing Hardware and Software
Planning to purchase technology for your department? Review ITS guidance before ordering
hardware or software to understand purchasing requirements, support considerations,
and the steps needed to help ensure your technology works securely and reliably at
UTHSC.
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Software Resources
Software Available Through UT
UT offers a variety of software options for faculty, staff, and students. Visit TechConnect
to see software available through the university, learn who is eligible, and find
instructions for accessing or requesting the applications you need.
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Information Technology Services | UT Health Science Center
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