Emotional Wellbeing Solutions

Formerly, Employee Assistance Program (EAP), Your Emotional Wellbeing Solutions are administered by Optum. Emotional Wellbeing Solutions are designed to provide up to five free, confidential counseling services to all benefits eligible employees and their eligible dependents. Employees and eligible dependents who are experiencing personal or workplace problems should contact an Optum representative at 855.437.3486 — available 24 hours a day, 365 days a year.

Pre-authorization is required to utilize your Emotional Wellbeing Solutions. You can also visit Here4TN.com to obtain your pre-authorization. To receive maximum benefit coverage, participants must use a network provider. A provider directory with a search feature is available on the website.

For assistance finding a network provider, employees can also call 855-Here4TN.

For additional assistance, you can contact Gina Curry at 901.448.4876 or gcurry2@uthsc.edu.