Tools We've Used
| Phase | Tool | Purchasing | Password Reset | Multiple NetID | ITS Onboarding | Archibus |
| Define | BPM | X | X | X | X | X |
| SIPOC | X | X | X | X | X | |
| VOC - Survey | X | X | ||||
| VOC - Focus Group | X | |||||
| CTQ Tree | ||||||
| Stakeholder Analysis | ||||||
| Measure | PERT Chart | |||||
| Pareto Chart | ||||||
| Swimlane Map | ||||||
| Time Value Analysis | ||||||
| Prioritization Matrix | ||||||
| Run Chart | ||||||
| Control Chart | ||||||
| Baseline Sigma Levels | ||||||
| Analyze | ||||||
| Improve | ||||||
| Control |