Behavioral Health Services for UTHSC Residents
The Student Assistance Program (SAP) is a University service that offers face-to-face, short term, professional counseling for academic and work issues, marital and family concerns, substance and alcohol abuse, stress, anxiety, and depression.
The services of SAP are totally confidential and you will incur no out of pocket expenses. You can receive 6 face-to-face counseling sessions per year. Spouses and partners may also be included in the counseling sessions. Although you may opt for phone counseling, you will find that you have a convenient choice of counselors located on campus at UHS.
Accessing assistance is easy. Simply call the SAP at 1-800-327-2255 to be referred for an appointment.
For more information, call Christa at 901-448-5064.
SAP SERVICE OVERVIEW
The Student Assistance Program (SAP) is a confidential program that motivates residents experiencing difficult personal situations to seek or accept professional assistance thus preventing personal concerns from undermining their well-being and academic performance.
SAP Inclusive Services Elements
Up to Six (6) Face-to-Face Counseling Sessions – When residents call the eni toll-free number, they will receive an intake and clinical needs assessment by an eni licensed health professional. The client may receive immediate telephonic counseling if warranted. The client will then be referred to an eni network provider either on or near campus for up to six (6) counseling visits. The resident may also elect the option of telephonic counseling for additional sessions.
National Network – eni provides an extensive national network of qualified counselors to meet the needs of eligible residents. On-campus resources will be included in eni’s network as well as other providers convenient to the resident’s location for those requiring a more confidential setting.
Care Management - eni’s care management team is composed of licensed health professionals with various specialties. They work collaboratively with providers in the national network to ensure all services are delivered consistently and meet eni’s standards of clinical care.
eni Health Topics Line - Offers toll-free brief telephone recordings on a variety of behavioral health topics. Callers are encouraged to access the SAP for further assistance.
Free Legal Consultation and Referral - eni’s network of over15,000 consulting attorneys located throughout the U.S. and Canada provide immediate telephone consultation. Face-to-face meetings are available at discounted rates.
Free Financial Referral - Toll-free telephonic consulting, to a non-profit credit counseling company for debt consolidation and personal budget guidance. Financial planning resources are also available.
Universal Language Translation - Access to the SAP for employees whose primary language is not English is facilitated through AT&T operators.
Satisfaction Surveys – Residents have the opportunity to critique their provider and treatment experience using multiple state-of -the-art response methods including internet, telephone, fax and mail.
Telepsychiatry Services for UTHSC Residents
University Health Services is pleased to announce that Dr. Iverson Bell, Psychiatrist, is now available for Telepsychiatry services for UTHSC residents. Telepsychiatry is the use of video conferencing, telecommunication and information technologies to provide behavioral health care. We use a system that is secure, confidential, and private. Its easy to connect and use for both the provider and the resident.
Reasons to access Telepsychiatry Services:
- You are out of town and need to access behavioral health services.
- Your busy schedule prohibits you from accessing regular appointment times.
- You have an acute concern that you want to discuss and its after hours.
Its imperative that you establish yourself as a patient with Dr. Bell with an in-clinic initial visit. Dr. Bell will not be prescribing through a Telepsychiatry session, but upon review of your records (usually within 24 hours), he may be able to call in or mail prescriptions.
To schedule a Telepsychiatry appointment, you can call Christa at 901-448-5064 or call Dr. Bell directly at 404-934-9465.
Dr. Bell, and other behavioral health providers (including counselors), are available at University Health Services. Call or check out our website for more information.
If you are a UTHSC student or employee (coming soon for BCHS students), you may now schedule appointments, exchange messages with UHS staff, complete forms or surveys, check your financial account summary, or review/print immunications through a secure online web-based portal using your NetID and password!
University Health Services
910 Madison Ave. Suite 922
Memphis, Tennessee 38163