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Frequently Asked Questions

UTHSC Campus Insurance Plan

How do I get information about the UTHSC campus sponsored insurance plan?

For New Students

Required Blood Shots and Tests

What is a titer?

What if I have a negative Hepatitis B titer or do not convert to positive after my series of 3 shots?

How long is my immunity after the Hepatitis B series of shots?

Why am I required to have the varicella antibody titer if I know I had chickenpox as a child?

Do I have to get a meningitis shot?

What will happen if I don't complete all of my vaccines before orientation?

TB Skin Testing or Blood Tests

Why do I need a TB Skin test every year?

What is a T-Spot Blood test?

What if I have a positive TB skin test?

Counseling and Behavioral Health Services

How can UTHSC students directly access services at UHS/BHS or SASSI?

Who is available for counseling on campus?

How does UHS approach medication management? 

Who is available for medication management?

How many hours are staff available for medication management?

If a student is not satisfied with UHS regarding medical management or the amount of time in receiving a response, who may they contact to resolve issues?

If a student is not satisfied with services at SASSI, who may they contact to resolve issues?

How can a student make an appointment for UHS or SASSI services?

What should a faculty member do if emergency behavioral health services are needed?

What other mental health services are available for UTHSC students at UHS?

What are the options for services in the community if the student needs ongoing mental health services?

Student Assistance Program (SAP)

What needs can be referred to the Student Assistance Program (SAP)?

How are people referred to SAP?

What are the benefits of SAP?

What are the fees for SAP?

What happens if individuals need services beyond SAP (such as psychological testing for ADHD or other learning disabilities)?

What are the costs of mental health benefits once the six SAP visits are complete?

ADHD

I think I might have ADHD, what can I do to get medication and/or accommodations?

What if I was tested as a child or I was diagnosed with ADHD by my primary care provider?

How do I request medication refills?

I think I may need a quiet environment or a private testing room because of my ADHD. How do I request this?

Why are there such strict guidelines about ADHD?

Urgent Care

What do I do if I need to be seen quickly?

Can I just come to UHS?

Emergency Contraception

What is emergency contraception?

On the Job Inquiry

What should I do if I get hurt on my job?

Needlestick or Other Blood Borne Pathogen Exposure

What do I do if I have an exposure to blood or body fluids?

Contact

Who do I contact for comments, concerns?

Answers


UTHSC Campus Insurance Plan

How do I get information about the UTHSC campus sponsored insurance plan?

Visit the Student Health Insurance Information page to learn how to enroll in university student health insurance, or to waive insurance.

If you have any additional questions about the United Insurance Plan, you may contact agent Jerry Holland at Gerald Holland Insurance, P.O. Box 328, Southaven, MS 38671; phone: 662.895.5528; fax: 662.895.5549; toll free: 888.393.9500.

For New Students

Required Blood Shots and Tests

What is a titer?

A titer is a blood test that determines if you have immunity to a particular disease. UHS offers titers for chickenpox, hepatitis, mumps, measles, and rubella.

What if I have a negative Hepatitis B titer or do not convert to positive after my series of 3 shots?

The Centers for Disease Control and Prevention (CDC) recommends that if a person fails to convert after the 3 shot series, the series should be repeated once. If the repeat titer remains negative, no further shots are recommended.

How long is my immunity after the Hepatitis B series of shots?

Immunity may be for a life time but it varies with each individual. CDC recommends a follow-up titer every 4 years to determine if your immunity has changed. 

Why am I required to have the varicella antibody titer if I know I had chickenpox as a child?

You must have proof of immunity which can be shown by a lab test (varicella antibody titer). You may get this test at UHS and the cost is $40 for UTHSC students. If you have a negative titer, you must get the shots to prevent you from getting the disease. This is a series of 2 shots for a cost of $200 and can be given at UHS.

Do I have to get a meningitis shot?

Meningitis shots are required for students in the Clinical Laboratory Program, College of Health Professions. They are recommended for residential students but not required. UHS has these shots for $100.

What will happen if I don't complete all of my vaccines before orientation?

A hold will be placed on your account so you will not be able to register. You will need to make an appointment at UHS to complete any deficiencies. You will be compliant if you get the first shot of any shot series, but make note of when the next shot is due. Hepatitis B is a series of three shots plus a titer. Varicella is a series of two shots. It is very important that you continually check OpenCommunicator throughout your entire enrollment at UTHSC. All student immunizations must be up to date for enrollment and registration for each semester.

TB Skin Testing or Blood Tests

Why do I need a TB Skin test every year?

TB skin tests are required for all students every year. If you are a health care worker or around health care workers in your job, you need to be screened for exposure to tuberculosis every year. TB is an airborne disease that is a risk for all health care professionals. TB skin tests are administered at UHS on Mondays, Tuesdays, Wednesdays, and Fridays (not on Thursdays since we can't read them over the weekend). TB skin tests are free for students.

What is a T-Spot Blood test?

The T-Spot TB test is a blood test for screening for exposure for TB if you have a history of a previous positive response to the PPD. It can also validate a past positive TB skin test and determine more accurately if you have been exposed to TB. This test is offered at UHS and is free to UTHSC students.

What if I have a positive TB skin test?

If you have a history of a positive TB skin test, you must be cleared from a US County Health Dept. and show UHS a card demonstrating this clearance. If you do not have that card, UHS will either offer you the T-SPOT TB TEST or refer you to the Memphis Shelby County Health Dept. for clearance.

Counseling and Behavioral Health Services

How can UTHSC students directly access services at UHS/BHS or SASSI?

Students can access all services offered at UHS by coming to UHS or calling 901.448.5630 or 901.448.5620. SASSI’s office number is 901.448.5056.

Who is available for counseling on campus?

 

UHS is staffed by one counseling psychologist (Dr. Kimberly Williams-Collins) and 3 Student Assistance Program counselors. SASSI has one counselor who is available half-time.

How does UHS approach medication management? 

 

Medication management is professionally and ethically managed at UHS by licensed medical providers experienced with prescribing medications from an extensive formulary. We work with students to determine the optimal solution to ensure support during their academic program.

If concerns develop after regular business hours, students should contact the UHS answering service at 901.541.5654 to be connected to the provider on call who will then consult with the students to determine the best UHS provider to address the students’ needs.

Who is available for medication management?

UHS is the health service that provide medication management for students at UTHSC. Students may also see their own personal physicians.

UHS employs 2 part-time psychiatric nurse practitioners, 2 family nurse practitioners, 1 physician and one part-time physician assistant.

How many hours are staff available for medication management?

During regular hours Monday to Friday 8:00 am – 5:00 pm. Closed daily between 1:00 – 2:00 pm.

If a student is not satisfied with UHS regarding medical management or the amount of time in receiving a response, who may they contact to resolve issues?

 Please contact Dr. Marie Bredy in person, by calling 901.448.5104 or by emailing at mbredy@uthsc.edu.

If a student is not satisfied with services at SASSI, who may they contact to resolve issues?

Please contact Kathy Gibbs via email at kgibbs@uthsc.edu or by phone at 901.448.7746; 901.448.5056; or, 901.326.1982, or Dr. Lori Gonzalez at 901.448.4930 or via email at lsgonz01@uthsc.edu.

How can a student make an appointment for UHS or SASSI services?

All appointments at UHS are managed by our very capable and experienced front desk staff by calling 901.448.5620 or 901.448.5630.

All appointments at SASSI can be scheduled online, in person at GEB, BB9, or by phone at 901.448.5056.

For information related to disability services, accommodations and/or how to apply for accommodations, please contact Laurie Brooks at 901.448.1452 or 901.448.5056 or by emailing lbrook15@uthsc.edu. For information regarding appeals or grievances, please follow the guidelines found at http://www.uthsc.edu/sassi/appeals/php.

What should a faculty member do if emergency behavioral health services are needed?

If the faculty member feels threatened, campus police should be called at 901.448.4444. If individuals express thoughts of hurting themselves or others, the faculty member can call 901.448.5620 to set up an urgent appointment with the Psychiatric Nurse Practitioner, the Behavioral Health Coordinator, or the UHS Medical Director.

UHS has a provider on-call after hours and on weekends and can be reached by calling UHS at 901.541.5654. The UHS staff member on-call will contact a mental health provider if needed.

Students may also call the Student Assistance Program at 800.327.2255 for 24/7 care.

Hospitalization for psychiatric care is covered under major medical insurance plans. Hospitals with psychiatric services are Lakeside Beahvioral Health Hospital and St. Francis Hospital.

Refer to the emergency link at the bottom of every UTHSC webpage.

What other mental health services are available for UTHSC students at UHS?

University Health Services has psychiatric services for medication management, psychotherapy and emergency issues for students. These services are provided to students as part of their student health fee, so there is no out-of-pocket expense. Call 901.448.5620 to set up an appointment.

What are the options for services in the community if the student needs ongoing mental health services?

For community resources, verify providers and benefits with your insurance company.

Student Assistance Program (SAP)

What needs can be referred to the Student Assistance Program (SAP)?

UTHSC students and graduate medical residents (GME) can receive face-to-face counseling for issues such as stress, emotional, financial, legal, and relationship problems, sexual orientation, alcohol and substance abuse. There is also a translation service available.

How are people referred to SAP?

The individual must call at any time to access services. SAP# 800.327.2255

What are the benefits of SAP?

The benefits include:

  • An immediate connection to a licensed mental health care professional
  • Face-to-face counseling (up to 6 visits/issue) or phone counseling if preferred
  • Referrals to counselors in any geographic area in the USA.
  • A Personal Assistant Service is available that provides online resources and guidance with day-to-day issues as well as family-life challenges. These services include: elder care referrals, personal services, child care info, gifts or shopping services, dining and entertainment arrangements, party and event planning, prenatal programs, resources for seniors, travel coordination, information services and much more.
  • Access to a wellness coach.

What are the fees for SAP?

UTHSC students have paid a fee within their tuition to cover the SAP program. UTHSC GME office pays for SAP counseling for medical residents. There is NO out of pocket expense at the time of service.

What happens if individuals need services beyond SAP (such as psychological testing for ADHD or other learning disabilities)?

Students can contact the Disability Coordinator at Student Academic Support Services and Inclusion (SASSI) at 901.448.5056 for disability related services. For psychological evalatuions for ADD/ADHD testing, UHS refers to SASSI (no charge for students), the University of Memphis, phone: 901.678.2147, or Dr. David B. Goldstein, phone: 901.853.3910, who is an approved provider with the United Student Insurance plan.

The student insurance plan now covers the ADD/ADHD testing and medication (after a $250 annual deductible).

What are the costs of mental health benefits once the six SAP visits are complete?

 

Individuals can get up to 6 visits/issue through the SAP program.

If further therapy is needed, individuals can refer to their own health insurance benefits for care. Mental health coverage varies with each plan. If you are on the United Student Insurance plan, UHS has counselors on staff who will file your insurance for you. See below for details.

United Benefits (campus sponsored plan)

a. Several counselors are on staff at UHS. The services will be filed on your insurance. There are unlimited visits with no out of pocket expense if seen at UHS.

b. Students can see a provider at UTMG Behavioral Health Center and 80% of the negotiated charge is covered after a $50.00 deductible per policy year. There are no limit on number of visits.

c. If a student is on United and seeks care outside of the UTMG Behavioral Health Center, there is a $50 copay per visit and a maximum benefit of $25 per visit.

Maximum of one visit per day and 10 visits per policy year.

ADHD

I think I might have ADHD, what can I do to get medication and/or accommodations?

 

Official testing is required. This battery of tests must be performed by a qualified mental health professional such as a Psychologist. It is imperative that you have the correct testing to ensure the most effective care. Refer to this link on the SASSI website or call 901.448.5056 for details on the testing requirements. UHS recommends that you take these guidelines with you for your testing appointment.

We recommend the following options for testing.

a). SASSI sometimes has a University of Memphis student who performs the testing at no  charge for UTHSC students. There may be a waiting list. You should call them for an appointment or additional information about testing.

b). If you are on the student insurance plan, we have added coverage for the testing. You will still be responsible for your deductible/co-pay. The following is an approved provider on the student plan: David B. Goldstein, LPPHD, 4646 Poplar Ave, Suite 413, Memphis, TN 38117, Phone: 901.853.3910.

 c). If you are not on the student insurance plan and your insurance does not provide  coverage for the testing, we recommend the University of Memphis (901.678.147). They will charge based on a sliding scale fee system. There will most likely be a waiting list.

What if I was tested as a child or I was diagnosed with ADHD by my primary care provider?

You must be tested as an adult within the past 5 years by a qualified mental health professional such as a Psychologist. The policy of University Health Services is to obtain the proper documentation before prescribing ADHD medication.

How do I request medication refills?

Once you are on a stable dose of medication, you are required to schedule follow-up appointments every three months. You can call 901.448.5620 for refills or to schedule your appointment. If you request by e-mail, you must document the medication, dosage, how you are doing on the medication, and how are your sleep and appetite in your e-mail.

I think I may need a quiet environment or a private testing room because of my ADHD. How do I request this?

This diagnosis is considered a disability, so you can qualify to receive accommodations (disability services). Your mental health provider at UHS can help you determine what accommodations you might need. UHS will process the required paperwork and forward to the SASSI. You will be asked to sign a consent to release form between UHS and SASSI. See this link on the SASSI website regarding disability services.

Why are there such strict guidelines about ADHD?

Most medications prescribed for ADHD are controlled substances, strictly regulated by state and federal law because of their potential for misuse, abuse and diversion. When prescribing controlled drugs on a regular basis, we must follow state laws regarding prescribing controlled substances. Our clinic policy is designed to protect your ability to access controlled substances and our ability to prescribe for you.

When receiving prescriptions for controlled drugs, you’ll be required to sign a Controlled Substances Contract for UHS.

Urgent Care

What do I do if I need to be seen quickly?

Call UHS at 901.448.5630 and tell the person on the phone that it is urgent for you to be seen. If UHS is closed, call 901.541.5654 to reach the provider on call.

Can I just come to UHS?

Yes, you can come to UHS. UHS currently schedules SAME DAY APPOINTMENTS for acute care issues. Just call 901-448-5630. All other appointments, such as immunizations and physicals, will be scheduled during the first available time slot or at your convenience. 

Emergency Contraception

What is emergency contraception?

Emergency contraception is a backup method for preventing pregnancy and is not for routine use. Plan B® can reduce your chance of pregnancy after unprotected sex. For example, if you were using a condom and it broke, if you forgot to take 2 or more of your birth control pills this month, or if you were sexually assaulted, Plan B® may be a good option for you. It is important to know that Plan B® is not RU-486 (the abortion pill). Because Plan B® is used to prevent pregnancy, it will not work if you are already pregnant, and it will not affect an existing pregnancy.

Remember that you have only a few days to prevent a pregnancy after unprotected sex. If it is taken within 3 days (72 hours) after unprotected sex, it will decrease the chance that you will get pregnant by 89%. The longer the delay after unprotected intercourse, the less effective Plan B becomes. Plan B is available over the counter at most drug stores.

On the Job Inquiry

What should I do if I get hurt on my job?

If you are a UTHSC employee or resident: Notify your supervisor immediately and have them complete the State of Tennessee, Accident Report Form prior to being seen at UHS. This must be submitted to the Worker's Compensation office in 910 Madison Ave, Suite 722. This form is essential for documentation of occurrence and determination of benefits through Worker's Compensation.  You may come to UHS for your care or go to the nearest emergency department.

If you are a student: Have the facility file all charges on your insurance. The campus sponsored plan has this coverage. If you are on another insurance plan, other than the student plan, you should verify that this coverage is in your policy. It is very important that these procedures are followed as you are responsible for any bills incurred.  All follow up care is to be scheduled at UHS.

Needlestick or Other Blood Borne Pathogen Exposure

What do I do if I have an exposure to blood or body fluids?

See our Injuries & Exposures information page.

Contact

Who do I contact for comments, concerns?

Dr. Marie Bredy at mbredy@uthsc.edu or call her at 901.448.5630.

Last Published: Aug 3, 2018