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Helpdesk is currently available via phone (901.448.2222) or email (

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Top Helpdesk Topics

  1. Zoom
    All you need to know about using Zoom
  2. Password Management
    Set up, change, unlock
  3. Wireless Internet
    How to access WiFi
  4. OneDrive Overview
    Learn what OneDrive does
  5. Retiree Email FAQs
    Learn about the latest changes
  6. Duo
    Two-factor authentication (2FA)
  7. Application Access
    Get the access you need.
  8. Endpoint Protection
    Protect your devices!
  9. Microsoft 365
    Outlook, Word, Excel, and more
  10. UTK Software Distribution
    No-cost software
  11. Vault
    Send large files securely.
  12. Mediasite
    Presentation software
  13. Purchasing hardware or software?
    Let us help!
  14. Listservs
    Mailing communications
  15. VPN
    Login securely off-campus

ITS News

  • Safe and Secure Document Sharing: UTHSC ITS provides guidance and instructions on how to safely and securely store and share university data and documents. You are ultimately in control and assume the responsibility for how you store and share university data. We ask that you take this responsibility seriously and use due diligence every time you share, both internal and external of UTHSC. If you have any questions, please contact UTHSC's Cybersecurity team at
  • Process Catalog: You may have heard about process maps, but have you seen one? Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
  • VoiceMail Update is Live! For login and additional information, please visit the VoiceMail instructions(NetID login required).
  • Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
  • Gift Card Scams: Our campus is being targeted by gift card scam phishing attacks. These phishing attacks usually begin with an email that will impersonate a dean or manager at UTHSC and creates a sense of urgency. Forward these emails to Learn more about Phishing.

Last Published: Aug 7, 2020