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Educational and Behavioral Counseling Services

UTHSC College of Medicine - Chattanooga

Help is within reach

The UTHSC College of Medicine - Chattanooga has a full-time, onsite Counselor as part of our Administrative Staff and our overall well-being initiatives:

Lucy White, MEd, LPC-MHSP, Counselor
Educational & Behavioral Counseling Services
Counseling Line:  423.778.9420
Counseling Location:  Suite 516, Whitehall Building
In-person and Zoom Counseling Sessions are available.
Evening hours are available on Tue and Thu.

Ms. White (Lucy) is based on the main UTHSC College of Medicine - Chattanooga Campus, in the Whitehall Building, Suite 516.  She is available to provide counseling and support for a variety of issues to Medical/PA Students, Residents, Fellows, Faculty, and UT Administrative Department Staff.  Services include counseling for treatment of trauma, anxiety, anger, depression, relaxation, stress management, and suicide prevention training.  Her salary is supported by the UT College of Medicine - Chattanooga, so her services are provided at no charge to any of our Residents, Fellows, Faculty, Students, or UT  Administrative Staff.  All counseling is confidential.  Lucy is available for individual meetings, group meetings, and didactics and education, as well as one-on-one counseling.  Departments and individuals can contact her directly to arrange appointments and activities based on individual and department needs. 

All communication is directly with the Counselor and not through any administrative staff.  Matters discussed remain confidential and are handled with the utmost respect for privacy.

The phone number for the Counselor is 423.778.9420. Individual sessions may be held in a separate, identified space or via ZOOM to ensure privacy.

For an "After Hours Mental Health Emergency:"

    • National Suicide Prevention Lifeline: Call 988 or Crisis text the word TALK to
      741741 to reach someone immediately.
    • Lifebridge: 423.591.9830 (local line answered 24/7) or online at  

In addition to our onsite counselor, our campus offers the the following immediate resources, especially in time of crisis:

  • TN Statewide Crisis Phone Line -- If you are experiencing a mental health emergency, talk to a trained crisis specialist in your area. Call 855.CRISIS1 or 855.274.7471
  • Erlanger Security:  423.778.6911
  • Chattanooga Police Department:  911
  • Chat with a crisis counselor through
  • 24/7 UT Employee Assistance Program through United Health Care OPTUM (at no additional cost to Residents/Fellows)
    Call 866.374.6061 for counseling assistance for up to 7 sessions for each issue or problem, OR
    Contact online at (Access code UTGME for both)
  • Text Messaging behavioral support line.  Text START, HOME, or TALK to 741741,
  • National HopeLine Network 800.442.HOPE

Lucy is available to provide presentations on varying Well-Being topics based on your department needs. We have created a list of subjects. The list below is not exhaustive so please let us know if there is interest in additional topics. To schedule a presentation for your department, you are encouraged to reach out to her by calling counseling line at 423.778.9420 or emailing her at  Topics include:

  1. Nervous System Regulation
  2. Burnout Mitigation
  3. Self-Care 101
  4. Resilience from Trauma
  5. Navigating Stress
  6. Boundaries
  7. Grief and Loss
  8. Time Management and Organizational Skills
  9. Effective Communication
  10. Navigating Uncomfortable Conversations

To set up an appointment or request services, e-mail ( or call her on her counseling line at 423.778.9420.  Individual sessions are confidential and at no cost to the client.  The counseling office is on our campus in Suite 516 of the Whitehall Building across from Erlanger.  Lucy's services are available for the following individuals within our Campus:

  • Medical and PA Students assigned to the UT College of Medicine - Chattanooga campus
  • Faculty
  • Residents and Fellows
  • UT Department Support Staff
May 13, 2024