Skip to content

Student Assistant Program

UTHSC has contracted the services of The NexGen Student Assistance Program (SAP) to be available for UTHSC students. SAP is a confidential program that motivates students experiencing difficult personal situations to seek or accept professional assistance thus preventing personal concerns from undermining their well-being and academic performance.

SAP offers brief, short term, professional counseling for academic troubles, marital and family concerns, substance and alcohol abuse, stress, anxiety, and depression. It also identifies referrals for assistance with other problems encountered in daily living such child care and eldercare needs. The services of the SAP are confidential and are delivered by a professional organization by the name of Eni. Eni provides personal consultation 24/7 for situations that can affect your well-being or academic performance. As a registered UTHSC student, you pay a small assessment for SAP services each semester. You will incur no additional out of pocket expenses and are entitled to be referred for up to 6 counseling sessions per year. Spouses and partners may also be included in the counseling sessions. Although you may opt for phone counseling, you will find that you have a convenient choice of eni’s network of counselors located on or near campus or in any area of the U.S.

To call the Student Assistance Program call: 1.800.327.2255

SAP Inclusive Services Elements:

  1. Up to Six Face-to-Face Counseling Sessions – When students call the eni toll-free number, they will receive an intake and clinical needs assessment by an eni licensed health professional. The client may receive immediate telephonic counseling if warranted. The client will then be referred to an eni network provider either on or near the student’s campus for up to six counseling visits. The student may also elect the option of telephonic counseling for additional sessions.

  1. National Network – eni provides an extensive national network of qualified counselors to meet the needs of eligible students. On-campus resources will be included in eni’s network as well as other providers convenient to student location for those requiring a more confidential setting.

  1. Care Management - eni’s care management team is composed of licensed health professionals with various specialties. They work collaboratively with providers in the national network to ensure all services are delivered consistently and meet eni’s standards of clinical care.

  1. Orientation/ Administrative Training – will be handled by ENI.

  1. Utilization Reporting - Customized reports will be provided on a quarterly basis detailing utilization of the SAP program. While maintaining strict confidentiality, statistics on demographics, presenting problem, and resolution will be presented allowing further targeting of promotion of the SAP program.

  1. Eni Health Topics Line - Offers toll-free brief telephone recordings on a variety of behavioral health topics. Callers are encouraged toaccess the SAP for further assistance.

  2. Satisfaction Surveys – Students have the opportunity to critique their provider and treatment experience using multiple state-of -the-art response methods including internet, telephone, fax and mail

  3. Universal Language Translation - Access to the SAP for students whose primary language is not English is facilitated through AT&T operators.

Last Published: Jan 15, 2020