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ITS Support for Software and Systems

ITS provides a number of support services for the university’s hardware and software systems. The greater a system’s criticality, impact, and number of users, the more support it receives. This chart provides our current support tiers and the services.

Product may be cloud-based or on premise.

Provided services

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5
Data integrations checkmark checkmark checkmark checkmark checkmark
Authentication (SSO)/Duo checkmark checkmark checkmark checkmark checkmark
Contract review checkmark checkmark checkmark checkmark checkmark
Server support for solutions housed in the IT Data Center checkmark checkmark checkmark checkmark checkmark 
Cybersecurity/risk assessment checkmark checkmark checkmark checkmark checkmark
ITS funding for licenses   checkmark checkmark checkmark checkmark
Training and support     checkmark checkmark checkmark
Dedicated product manager       checkmark checkmark
Product roadmap       checkmark checkmark
Strategic planning & lifecycle management       checkmark checkmark
Metrics       checkmark checkmark
Root cause analysis & problem resolution       checkmark checkmark
Tool adoption       checkmark checkmark
Multi-application management in a single environment         checkmark
Dec 29, 2025