Student Assistance Program
We consider you to be this University’s most important asset. The health and well being of every student is of primary importance to us. Today’s society is increasingly complex and we know that you may face a variety of difficult personal situations as your education continues. Most of the time, you will be able to effectively resolve problems on your own. However, at other times your personal happiness, family relations, personal performance, and physical health may require additional assistance.
Our University has provided a Student Assistance Program (SAP) as a tool for student use since 2004. This program offers brief, short term, professional counseling for academic troubles, marital and family concerns, substance and alcohol abuse, stress, anxiety, and depression. It also identifies referrals for assistance with other problems encountered in daily living such child care and eldercare needs. The services of the SAP are confidential and are delivered by a professional organization by the name of Eni. Eni provides personal consultation 24hours / 7 days a week for situations that can affect your well-being or academic performance. As a registered UTHSC student, you pay a small assessment for SAP services each semester. You will incur no additional out of pocket expenses and are entitled to be referred for up to 6 counseling sessions per year. Spouses and partners may also be included in the counseling sessions. Although you may opt for phone counseling, you will find that you have a convenient choice of eni’s network of counselors located on or near campus or in any area of the US.
The counselors at UHS are available:
Mondays: 10:00 - 4:00
Tuesdays: 4:00 - 6:00
Wednesdays: 10:00 - 4:00
Thursdays: 8:00 - 12:00
For ease in making a counseling appointment, we have openings during the lunch hour on Mondays, Wednesdays, Thursdays, and Fridays. The Tuesday evening time slots are also available for your busy schedule.
Scheduling an appointment is easy. Call Christa at 901-448-5064. She can schedule your appointment and walk you through the simple steps to access SAP.
Not only does your Student Assistance Program (SAP) help you effectively balance your academic and personal life by providing professional counseling and support, but it also offers your very own Personal Assistant (PA). The PA is a work/life expert who provides you with useful referrals, research, or information on just about any topic. You are assigned your very own exclusive personal assistant who is available 24/7 to respond to your requests helping you make informed decisions while saving you valuable personal time. This service is available at no expense to you as a student or resident of UTHSC.
All you need to do is call 1-800-327-2255, choose the Personal Assistant (PA) option. Tell the PA that you are with the University of Tennessee Health Science Center. You can also access the service online. Go to www.mybalanceworks.com and enter the following information:
Member ID: 48355357
Group ID: 8565
Once these numbers are entered, you will be instructed to create a unique, personal user name and password, which is what you will use to log on to the website from that point forward.
What to Expect: Your requests are answered quickly and accurately. Your PA will provide you with a comprehensive response. You select the urgency of each request. You can receive your personally prepared document as quickly as the next day.
Your Personal Assistant can help:
- Find the perfect gift
- Compare online shopping prices
- Plan a holiday trip or vacation
- Gather health information
- Coordinate your event
- Research schools/financial aid
- Collect relocation information
- Research medical information
- Locate dining and entertainment
If you have questions or need additional information, contact 901-448-5630.
SAP Service Overview
The Student Assistance Program (SAP) is a confidential program that motivates students experiencing difficult personal situations to seek or accept professional assistance thus preventing personal concerns from undermining their well-being and academic performance.
SAP Inclusive Services Elements
Up to Six (6) Face-to-Face Counseling Sessions – When students call the eni toll-free number, they will receive an intake and clinical needs assessment by an eni licensed health professional. The client may receive immediate telephonic counseling if warranted. The client will then be referred to an eni network provider either on or near the student’s campus for up to six (6) counseling visits. The student may also elect the option of telephonic counseling for additional sessions.
National Network – eni provides an extensive national network of qualified counselors to meet the needs of eligible students. On-campus resources will be included in eni’s network as well as other providers convenient to student location for those requiring a more confidential setting.
Care Management - eni’s care management team is composed of licensed health professionals with various specialties. They work collaboratively with providers in the national network to ensure all services are delivered consistently and meet eni’s standards of clinical care.
Orientation/ Administrative Training – will be handled by ENI.
Utilization Reporting - Customized reports will be provided on a quarterly basis detailing utilization of the SAP program. While maintaining strict confidentiality, statistics on demographics, presenting problem, and resolution will be presented allowing further targeting of promotion of the SAP program.
eni Health Topics Line - Offers toll-free brief telephone recordings on a variety of behavioral health topics. Callers are encouraged toaccess the SAP for further assistance.
Free Legal Consultation and Referral - eni’s network of over15,000 consulting attorneys located throughout the U.S. and Canada provide immediate telephone consultation. Face-to-face meetings are available at discounted rates.
Free Financial Referral - Toll-free telephonic consulting, to a non- profit credit counseling company for debt consolidation and personal budget guidance. Financial planning resources are also available.
Universal Language Translation - Access to the SAP for students whose primary language is not English is facilitated through AT&T operators.
Satisfaction Surveys – Students have the opportunity to critique their provider and treatment experience using multiple state-of -the-art response methods including internet, telephone, fax and mail.
Wellness Support - BalanceWorks® Wellness Support helps you achieve and maintain your health and wellness goals by giving you the motivation, information, and support you need to make healthy decisions every day. • Receive two telephonic Wellness Coach Calls with a Certified Wellness Coach (2/per academic year). • Access hundreds of fitness, nutrition, and mental health articles, interactive lessons, tools, and videos. • Complete Health Risk Assessments and participate in online stress management trainings.
Mobile Access - Obtain free utilization of the BalanceGo Mobile App to access all of your Counseling, Personal Assistant, or Wellness support needs. Also, quickly find Campus Wellness events throughout the year to participate in.
To call the Student Assistance Program call:
If you are a UTHSC student or employee, you may now schedule appointments, exchange messages with UHS staff, complete forms or surveys, check your financial account summary, or review/print immunizations through a secure online web-based portal using your NetID and password! You can also call (901) 448-5630 to schedule an appointment. An after hours on call providers are available to you by calling (901) 541-5654.
Monday to Friday 8:00 a.m. - 5:00 p.m. (close daily between 1:00 p.m. to 2:00 p.m.)
University Health Services
910 Madison Ave. Suite 922
Memphis, Tennessee 38163