Patient Safety / Quality Improvement (PS/QI)

The University of Tennessee Graduate Medical Education Program is committed to the education and development of exemplary physicians who practice patient-centered health care, foster innovation in patient safety, and create strong inter-professional teams to promote quality, safety, and value in health care across the continuum.

Dr. Peter Pronovost from Johns Hopkins Medical Institution provides an overview of the Science of Health Care Safety in our current culture. It is strongly recommended that all University of Tennessee Health Science Center Resident/Fellows faculty, physicians, nurses, pharmacists and allied health staff view this video. This 23 minute video lays the groundwork for the cultural transformation needed to "eliminate preventable harm, improve patient outcomes and experiences and reduce healthcare costs".

Understand the Science of Safety Dr. Peter Pronovost

On the CUSP: STOP BSI - The Science of Improving Patient Safety  PDF icon

IHI Open School

How to register and begin IHI Open School courses  PDF icon

Institute for Health Care Improvement - University of Tennessee Health Science Center online Learning Modules for Patient safety and Quality Improvement

Register for IHI Open School

Instructions for online module completion: Your program director will determine which of these modules you must complete. When you click on the above link, you will be taken to a course catalog. Prior to starting modules for the first time, please click on the HOME tab. There you can find instructions for registering with IHI. Follow these instructions EXACTLY, and please be sure to register your Organization University of Tennessee Health Science Center EXACTLY as shown so that you may properly receive credit for completing modules. Once you have registered and completed a LOGIN successfully, you no longer have to use the HOME tab. Each time you revisit the site, you will need to LOGIN successfully PRIOR to completing any course work in order to receive credit for training. The LOGIN link is found above.

Available Courses

Patient Safety
PS 100: Introduction to Patient Safety
PS 101: Fundamentals of Patient Safety
PS 102: Human Factors and Safety
PS 103: Teamwork and Communication
PS 104: Root Cause and Systems Analysis
PS 105: Communicating with Patients after Adverse Events
PS 106: Introduction to the Culture of Safety
PS 201: Partnering to Heal: Teaming Up Against Healthcare-Associated Infections
PS 202: Preventing Pressure Ulcers (professional catalog only)

Improvement Capability
QI 101: Fundamentals of Improvement
QI 102: The Model for Improvement: Your Engine for Change
QI 103: Measuring for Improvement
QI 104: The Life Cycle of a Quality Improvement Project
QI 105: The Human Side of Quality Improvement
QI 106: Mastering PDSA Cycles and Run Charts
QI 201: Guide to the IHI Open School QI Practicum (student catalog only)
QI 202: Quality Improvement in Action: Stories from the Field

Quality, Cost, and Value
QCV 101: Achieving Breakthrough Quality, Access, and Affordability

Person- and Family-Centered Care
PFC 101: Dignity and Respect
PFC 102: A Guide to Shadowing: Seeing Care Through the Eyes of Patients and Families
PFC 103: Having the Conversation: Basic Skills for Conversations about End-of-Life Care

Triple Aim for Populations
TA 101: Introduction to Population Health

L 101: Becoming a Leader in Health Care

IHI Case Studies

Clinical case studies for health professionals

Clinical Learning Sites

Baptist Memorial Hospital, Memphis, TN
Le Bonheur Children's Hospital, Memphis, TN
Methodist University Hospital
Saint Francis Hospital
St. Jude Children's Research Hospital
VA Medical Center, Memphis, TN


Tennessee Healthcare Associated Infections
Hospital Compare at
The Leapfrog group

Glossary of Terms

IHI Glossary of PS/QI Terms
AHRQ Glossary of Terms
Six Sigma Dictionary

Hand Off Communication and Teamwork

I Pass the Baton Training Video AHRQ
American Medical Association Patient Handoff Resources
Taking on Hand-off Communication by Joint Commission
AHRQ TeamStepps®: Strategies and Tools

Infection Prevention

Wisconsin Department of Health Services: Infection control and Prevention

Patient Centered Care

Always Events from IHI
I am a patient and I need to be heard (Morgan Gleason)
IHI Patient and Family Centered Care Patient-Centered-Care-Improvement-Guide PDF icon
Institute for Healthcare Improvement


AHA on Quality and Patient Safety
AHRQ Agency for Healthcare Research and QualityAHRQ Evidence Report on patient safety practices - Making Health Care Safer: A Critical Analysis of Patient Safety Practices
AMA Patient Safety: An Overview
American College of Physicians on Patient Safety
American College of Surgeons on Patient Safety
Armstrong Institute for Patient Safety and Quality
Center for Disease Control
Institute for Safe Medical Practices
National Patient Safety Foundation
Northwestern University Center for Patient Safety
Standards for Quality Improvement Reporting Excellence (SQUIRE) How to write Quality Reports
The Joint Commission on Patient Safety
VA National Center for Patient Safety
WHO Draft Guidelines For Adverse Event Reporting and Learning Systems
World Health Organization on Patient Safety

Contact Us

Susan Scott
10th Fl 910 Madison
Memphis, TN 38163

UTHSC Campus

Contact Us

Office of Graduate Medical Education

Eugene Mangiante, MD
Executive Associate Dean
920 Madison Avenue
Suite 447
Memphis, TN 38163
Phone: (901) 448-5364
Fax: (901) 448-6182