Zoom  
Think you might need a Zoom Licensed/Pro account?

A Zoom Licensed account allows you to:

• Have up to 300 participants
• Have meetings last longer than 40 minutes
• Set up a co-host
• Use Waiting or Breakout rooms
• Do polling during meetings
• Share your screen

1. Create your Zoom Basic account at http://tennessee.zoom.us.
2. Submit the form to Request a UTHSC Zoom licensed account.
3. Once your account has been upgraded, you will receive an email.

Application Access and IT Service Catalog 

Interested in getting the access you need? Visit the Application Access website.

Curious about what technical tools are available on campus? Visit the IT Service Catalog for more information. 

Did you know?

UTHSC ITS supports two cloud-based Survey Tools for the campus:  QuestionPro and Qualtrics to easily create surveys, collect and store data safely, and produce reports.
 
These tools are:

• No Cost for faculty, staff and students
• Supported by ITS, with training and troubleshooting services available to you
• Secure – ITS works with our vendors to ensure these software tools are HIPAA and FERPA compliant to protect PII, PHI and other sensitive data
• Powerful functionality, 24/7/365 availability from anywhere, and much more!

SurveyMonkey is not a UTHSC-supported tool and it cannot provide the same level of security or support to our campus.
 
Switch to QuestionPro and/or Qualtrics today!

Visit UTHSC QuestionPro and Qualtrics website for more information. 

Need some guidance?  Contact the UTHSC Helpdesk for assistance or to schedule time with Tonya Brown, our Application Support Analyst.  Email Helpdesk@uthsc.edu or call 901.448.2222.

LinkedIn Learning  

LinkedIn Learning provides courses and webinars for you to learn business, creative, and software skills to achieve your professional and personal goals. 

First login into your UTHSC LinkedIn Learning account to access a variety of free courses. 

Get started with the following courses: 

1. Team Collaboration in Office 365 (Microsoft 365)
2. Configure and Manage OneDrive and Teams
3. SharePoint Essential Training: Beyond the Basics
4. Microsoft Teams Tips Weekly
5. Applying Lean 6 Sigma

Information Technology Services

Interested in learning more about Microsoft Teams functionality?
Check out our new Teams Overview documents for pointers in how to use Teams to the fullest!

Visit UTHSC’s Microsoft Teams webpage, and click on Teams Overview – Pages 1 & 2 under Resources in the box on the right.


Lean 6 Sigma 

Lean 6 Sigma the Holidays provides advice on how to make the most of your holiday season by reducing stress and staying focused on your priorities.

Cybersecurity
“Sec_rity isn’t complete without U” 

Gift Card Scams are Popular this Holiday Season

This holiday season is seeing a rise of the Gift Card Scam. Our campus got hit hard last year with these phishing attempts, and we have worked hard to block them from getting to your inboxes.

However, there scammers are getting more and more clever, and some do get through. The premise is you get an email that looks like it comes from your Dean, department head, or someone else in authority asking you for a favor. Since we have been able to weed out emails that specifically ask for the purchase of gift cards, these are now showing up with a subject line of “Are you Available”, or “I need a favor”. If a person responds, the scammer states they have an urgent request for you to buy gift cards, either for a personal friend or for a department function. They ask for your cell number so they can continue the conversation. Note that these emails are coming from an external source ([Ext] in the subject line), but the name of the Dean or department head is spoofed.

DO NOT ENGAGE these emails but report them to abuse@uthsc.edu. With specific information about the email, we can block it from being delivered to other people’s inboxes.

Stay safe and continue to #BeCyberSmart!

Office of Cybersecurity at itsecurity@uthsc.edu or 901.448.1880. Visit UTHSC Cybersecurity website for more information. 

1. Social Engineering: Social engineering attacks are one of the primary ways most of us are targeted. Explain how scammers and con artists have operated for thousands of years, the only difference now is bad guys are using the Internet to fool us. Give examples, such as phishing emails pretending to be your bank or a package shipment or scammers calling pretending to be Tech Support or the government. Make sure family members understand they should never give their password, credit card, personal information or access to their computer to anyone. Remind them the more urgent the message is the more likely it is an attack. Some criminals prey on our loved ones longing for love and will pretend to be their dream prospect. Finally, be sure they know that if they feel uncomfortable or have questions about an email or someone calling them, that they call you first.
    
2. Home Wi-Fi Network: Take time to make sure their home Wi-Fi network is password protected and has the default admin password changed. You may also want to consider configuring the Wi-Fi network to use a secure form of DNS such as the free https://www.opendns.com. Secure DNS services not only help stop people from visiting infected websites but can give you control over the websites people can or cannot visit, which can be especially valuable if kids are visiting.
    
3. Updating: Emphasize that keeping systems, software and devices updated and current makes it much harder for criminals to compromise them. The simplest way to ensure this is to enable automatic updating wherever possible. If you have a device or system that is so old that you cannot update it, we recommend you replace it with a new device that does support updating.
    
4. Passwords: Strong and secure passwords are key to protecting both devices and any online accounts. Walk your family members through how to create long passphrases. Passphrases may be easiest for them to both use and remember. Another idea is to install a password manager and teach them how to use it. It can allow your loved ones to use the Internet in an easy and secure manner, only having to remember a single password to unlock the vault. Depending on the solution, you may be even able to virtually administer it for them. If that does not work, perhaps have them write their passwords in a book and then store it in a convenient and secure place. For any critical online accounts, such as their financial accounts, you may also want to set up two-step verification. Be sure to have a legacy plan for any online accounts the same way you would prepare a will for physical assets.
    
5. Backups: When all else fails, backups will save the day. Make sure family members have a simple, reliable backups in place. For many, a cloud-based approach is often the simplest.