Frequently Asked Questions

Refer to the Registrar Students page for more information.

Your refund date is based on the starting date of your classes. When awards are posted to your account, Refunds are usually processed and disbursed within three days if you have direct deposit, and two weeks if by paper check. 

We encourage you to sign up for direct deposit refunds. Please follow the instructions for Direct Deposit for Refund.

However, if you choose to receive a paper check, please make sure your current address is correct on the Banner Self-Service, as this is where your check will be mailed.

The Financial Aid Office will apply your aid to your student fee account, if you have completed all of their requirements. If your financial aid or scholarship exceeds your tuition and fee amounts your refund will be deposited directly into your personal banking account.

Your financial aid is not showing in a “paid status.” Please contact your financial aid counselor to see if additional information is required before they can release your aid.

No, the Bursar's Office does not accept credit card payments. Please follow the instructions for Online Bill Payment below:

1. Go to: Banner Self-Service
2. Enter Your Net ID and Password.
3. At the Main Menu, click on Student.
4. On the Student menu, click on Student Account.
5. Click on Account Summary.
6. Click on View/Pay Your Fees.

If you are receiving financial aid that covers all of your fees, don't go any further.

Proceed if you are paying out of pocket or if you are not receiving enough financial aid to cover your fees. Pay the difference only.

Click on Make a Payment under Account Payment and follow the instructions.

Please note that online credit card payments are serviced through PayPath Payment Service for the University of Tennessee Health Science Center student accounts. A non-refundable PayPath Payment Service fee of 2.75% (minimum $3.00) will be added to your payment when using a credit card.

1. Go to Banner Self-Service and log in with your UTHSC net ID and password and at the Main Menu click on the following:
2. Student
3. Student Account
4. Account Summary
5. View/Pay Fees (This links you to TOUCHNET)
6. Once TOUCHNET payment portal opens, click on Authorized Users on the toolbar.
7. Enter the authorized user’s email address and click
8. Yes if you want to authorize the user to view your billing statement
9. Yes if you want to authorize the user to view your payment history
10. Click the Continue button
11. Read the Authorization Agreement
12. Check the I Agree checkbox and click Continue
13. A message will appear that confirms the user has been added to your list of authorized users.

An email will be sent to the authorized user with instruction on how to log in, view your bill, and make payments. This person will log in using the email address that was provided by the student.

You must send in the appropriate form to ensure proper credit to your account. The form needs to be received prior to the beginning of each semester.

A new form is required each semester.

The discount applies only to undergraduate maintenance fees and is not applicable towards other fees.

To be eligible for the Installment Plan, the participant must be prepared to make a minimum down payment of at least one-half of the balance approved plus a $20.00 service fee for deferral during registration. All Installment Payment Plan balances from previous registration periods must be paid in full according to the agreement prior to establishing a new payment plan.

Participants of this plan must apply all financial aid received, toward payment of tuition, and other university charges before being allowed to participate in the Installment Payment Plan.

If you separate from the University prior to completing your original agreement, the agreement becomes null and void and the balance will be due immediately.

At the University Of Tennessee Health Science Center it is mandatory that you have health insurance. You will be charged for single coverage unless you opt out of the insurance offered by the university which in non-refundable.

If you have your own health insurance, you must complete an annual waiver online at: https://studentcenter.uhcsr.com/uthsc. If you do not complete the waiver, you will be charged for single coverage insurance. If you wish to purchase the insurance, please complete the insurance enrollment form at: https://studentcenter.uhcsr.com/uthsc. Vital information is required by the insurance carrier only the student can provide.

If you applied for aid, the award is usually for the year. Please contact your financial aid counselor to get this resolved.

You may decline a part or all of your loan(s) within 14 days of receiving your refund. Please complete the Decline of Student Loan Check on our website and return any funds to the Bursar’s Office you do not choose to keep.

For an official transcript: Go to Banner Self Service and log in with your UTHSC net ID and password; Click Student Records; Click Request a Printed Transcript.

For an unofficial transcript: Go to Banner Self Service unofficial transcripts can be accessed under the student tab.

The Parking Department access your account for any outstanding parking fines or fees

You must turn in your hang tag to the Parking Department for the parking fee to be reversed. The Parking Office is located at: 740 Court Avenue

Contact Marilyn Knolls in the Parking Office for parking fines question at 901.448.5414.