Project Management Office

The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework. Primary duties include defining PPM standards and processes, managing tools and templates, creating training and educational materials, and providing oversight to the project managers and projects across the IT organization.

ITS Project Management Office FY2018-FY2020 Strategic Roadmap

What is a Project?

A project is a temporary endeavor undertaken to produce a unique product, service, or result.

ITS also uses the following criteria to define a project:

  • Requires more than 40 hours of work
  • Requires resources from 2+ ITS teams (or more than 40 hours of work from one ITS team)
  • Has a significant level of impact or complexity
  • Is not related to existing daily operations (NOTE: If your request is operational in nature, such as setting up a new computer or troubleshooting a problem, please contact the Helpdesk at 901-448-2222 or for more immediate assistance.)

Major ITS Projects

Information Technology Services is always working on multiple projects that help advance the missions of the university. Go to our project list page to see a list of the major projects we recently completed, currently are working on, and are planning for the near future, as well as the tangible customer benefits of each. Return to this list periodically to see the exciting things we are doing to enhance your teaching, learning, research, and clinical practice!

Getting Started

ITS invites you to contact us for technical assistance with your projects. Please use the Project Request Form to tell us how we can help you. Answer each question as completely as possible. Once submitted, your request will be prioritized in relation to other ITS projects and reviewed to determine necessary resources and an estimated start date. You then will be contacted to discuss next steps.

NOTE: ITS will prioritize and review project requests on a monthly basis, on the first Wednesday of each month. This will enable us to complete an appreciable amount of work between reviews, thus facilitating more accurate time and resource estimates. If your project requires an earlier review due to mandated time sensitivity, security/safety issues, or criticality to university missions, please contact Vikki Massey at or 448-8040.

Contact Us

The PMO Team

Vikki M. Massey, PMP, MS, MA
(901) 448-8040

Chris Madeksho
Project Coordinator
Information Security
(901) 448-1579

Connie Sutton
Business Analyst
(901) 448-8032

Shawn Bryan
Business Analyst
(901) 448-3123