Appeals and Grievances

Consistent with the spirit of the Americans with Disabilities Act (ADA), SASSI determines disability accommodations through a deliberative and interactive process involving disability services professionals, appropriate members of the University community, and, of course, the individuals with disabilities themselves.

We recognize that there is the possibility of disagreement about the appropriateness of accommodations in any deliberative process. We also acknowledge that even with the best efforts of everyone involved with your service delivery at UTHSC, a problem may occur. To this end, Student Academic Support Services and Inclusion (SASSI) recommends a range of options to resolve concerns about accommodations and eligibility decisions, services received, treatment by University staff and faculty, and University policies related to students with disabilities.

Occasionally a problem arises because of a misunderstanding or miscommunication; clarification can lead to a quick and effective solution. It is often best to discuss the issue with the person(s) most closely involved with the decision or incident first, and then go to the person’s supervisor or department chair if a satisfactory resolution has not been provided. We strongly encourage you to let SASSI know about any problems as soon as possible so that we can work together to solve the problem as quickly as possible.

Though attempts at internal resolution are always recommended first, external means for resolving concerns are available, and may be exercised at any time.

Throughout any of these procedures you may expect to be treated with respect, receive a timely response, not experience any form of retaliation, and have your issues dealt with in a confidential manner to the greatest extent possible, if so requested. The University expects that you bring up any problems early, give clear and detailed information, and be respectful of those people who are working with you. If you wish to know more about your rights as a student with a disability under Federal and State law and University policy, SASSI can refer you to the appropriate entity.

Disability-related law and University policy prohibit retaliation in any form against persons who file complaints.