Service Area Usage · Tool Satisfaction Ratings · Above/Below Average Analysis · n = 162 Respondents
Zoom is consistently viewed as reliable and preferred across all user groups — the clearest positive benchmark in the entire collaboration stack.
Multiple respondents specifically praised the Memphis IT team for doing an excellent job — strong recognition of local support staff performance.
User interest in Power BI training reflects forward-looking engagement and demand for modern data visualization beyond legacy tools.
Five cross-cutting strategic priorities are well-defined: modernization, integration, training, reliability, and communication positioning.
Examplify/ExamSoft earns the highest avg (4.10) and 93.75% satisfaction — the most positively rated academic tool.
Poll Everywhere maintains 91.49% satisfaction with a 3.96 average — strong in-class engagement tool performance.
The clearest positive signal was a comparison to Canvas, described as easier to navigate and a better experience for students.
Despite concerns, Blackboard maintains 87.10% satisfaction with 54 of 62 respondents rating it above average.
Zoom earns 97.75% satisfaction and 4.46 avg — consistently viewed as reliable and preferred, especially vs. Teams.
MS Outlook achieves 95.60% satisfaction with the highest response count (91) — a reliable daily workhorse.
OneDrive hits 97.65% satisfaction with only 2 respondents rating below average — strong cloud storage adoption.
Users recognize that some issues are vendor-driven, not ITS-controlled — showing sophistication in feedback.
MS Excel scores 4.60 avg with 98.18% satisfaction — only 1 respondent rated it below average. The gold standard of this group.
Qualtrics achieves 94.44% satisfaction — a reliable survey/data collection platform with minimal friction.
A specific request for Power BI training signals constructive, forward-looking engagement with modern visualization tools.
Even the lowest-rated tool (SAS at 3.74) maintains 89.47% satisfaction — no tool falls below the acceptable threshold.
Microsoft 365 hits 98.48% satisfaction — only 1 respondent below average. The backbone of daily desktop productivity.
CoPilot scores 4.12 avg with 91.23% satisfaction — strong early adoption signal for UT's primary AI tool.
One commenter stated the IT department in Memphis "is awesome and does a fantastic job" — clear recognition of local team excellence.
Adobe Creative Cloud maintains 95.12% satisfaction at 4.02 avg — strong performance despite some licensing concerns.
All three professional development tools score ≥ 4.00 average — the most consistent group with the tightest performance range (0.13 spread).
LinkedIn Learning earns 93.55% satisfaction — highest in the group and a well-received self-directed learning platform.
K@TE has the highest response count (53) in this group — the most broadly adopted training platform with 90.57% satisfaction.
Despite small sample (n=14), Microsoft Academy delivers 92.86% satisfaction — only 1 respondent below average.