⭐ UTHSC ITS — Overall Effectiveness & Satisfaction Dashboard

Overall Satisfaction · Overall Effectiveness · Responsiveness

📊 Overview — ITS Overall Effectiveness & Satisfaction & Responsiveness

188 Respondents · 3 Metrics · 3 Groups
✅ Exceptional Performance: All three metrics score above 4.39 / 5.0 with satisfaction rates of 94–97%. This section represents the strongest performance data in the entire ITS Annual Survey.
188
Total Respondents
8 blanks of 196
4.61
Avg Responsiveness
out of 5.0
4.40
Avg Overall Effectiveness
out of 5.0
4.39
Avg Overall Satisfaction
out of 5.0

📊 Rating Distribution (1–5) — All 3 Metrics Side by Side

🏆 Overall Perception, Effectiveness & Responsiveness

3 Metrics Combined · 188 Respondents Each
ℹ️ What this section measures: Three dimensions of ITS performance — how satisfied users are overall, how effective ITS is perceived to be, and how responsive ITS is when users need help. All three metrics scored ≥ 4.39 / 5.0.

⭐ Responsiveness — Rating Distribution

Avg: 4.61 · Mode: 5 · n=188

⭐ Overall Effectiveness — Rating Distribution

Avg: 4.40 · Mode: 5 · n=188

⭐ Overall Satisfaction — Rating Distribution

Avg: 4.39 · Mode: 5 · n=188

📊 Average Score Comparison — All 3 Metrics

📈 Final Rankings — All 3 Metrics

Ranked by Average Score · 188 Respondents
🏆 All metrics exceed 4.39 / 5.0 — ITS achieves exceptional marks across all three dimensions. Responsiveness leads as the single strongest metric in the entire annual survey.
📋 Summary: With a composite average of 4.47 / 5.0 and an average satisfaction rate of 95.39% across all three metrics, ITS demonstrates consistently high performance. The 0.22-point spread between best (Responsiveness 4.61) and lowest (Satisfaction 4.39) is remarkably narrow, indicating balanced excellence across all service dimensions.

🏆 Ranked by Average Score

✅ Ranked by % Satisfied (≥3)

UTHSC ITS Overall Effectiveness & Satisfaction Dashboard  ·  188 Respondents  ·  3 Metrics  ·  v2 — UTHSC brand colors · combined groups · no circular charts
Jul 21, 2026