Frequently Asked Questions

1. What needs can be referred to the Student Assistance Program (SAP)?

UTHSC students and graduate medical residents (GME) can receive face-to-face counseling for issues such as stress, emotional, financial, legal, and relationship

problems, sexual orientation, alcohol and substance abuse. There is also a translation service available.

2. How are people referred to SAP?

The individual must call (at any time) to access services.

SAP# 1-800-327-2255

3. What are the benefits of SAP?

The benefits include:

  • An immediate connection to a licensed mental health care professional
  • Face-to-face counseling (up to 6 visits/issue) or phone counseling if preferred
  • Referrals to counselors in any geographic area in the USA.
  • A Personal Assistant Service is available that provides online resources and guidance with day-to-day issues as well as family-life challenges. These services include: elder care referrals, personal services, child care info, gifts or shopping services, dining and entertainment arrangements, party and event planning, prenatal programs, resources for seniors, travel coordination, information services and much more.
  • Access to a wellness coach.

4. What are the fees for SAP?

UTHSC students have paid a fee within their tuition to cover the SAP program. UTHSC GME office pays for SAP counseling for medical residents. There is NO out of pocket expense at the time of service.

5. What happens if individuals need services beyond SAP (such as psychological testing for ADHD or other learning disabilities)?

Students can contact the Disability Coordinator at Student Academic Support Services and Inclusion (SASSI) at 901-448-5056 for disability related services. For psychological evalatuions for ADD/ADHD testing, UHS refers to SASSI (no charge for students), the University of Memphis (phone: 901-678-2147), or Dr. David B. Goldstein, (phone: 901-853-3910) who is an approved provider with the United Student Insurance plan.

The student insurance plan now covers the ADD/ADHD testing and medication (after a $250 annual deductible).

6. What are the costs of mental health benefits  once the six SAP visits are complete?

Individuals can get up to 6 visits/issue through the SAP program.

If further therapy is needed, individuals can refer to their own health insurance benefits for care. Mental health coverage varies with each plan. If you are on the United Student Insurance plan, UHS has counselors on staff who will file your insurance for you. See below for details.

United Benefits (campus sponsored plan)

a. Several counselors are on staff at UHS. The services will be filed on your insurance. There are unlimited visits with no out of pocket expense if seen at UHS.

b. Students can see a provider at UTMG Behavioral Health Center and 80% of the negotiated charge is covered after a $50.00 deductible per policy year. There are no limit on number of visits.

c. If a student is on United and seeks care outside of the UTMG Behavioral Health Center, there is a $50 copay per visit and a maximum benefit of $25 per visit.

Maximum of one visit per day and 10 visits per policy year.

7. What other mental health services are available to UTHSC students at UHS?

University Health Services has psychiatric services for medication management, psychotherapy and emergency issues for students. These services are provided to students as part of their student health fee, so there is no out-of-pocket expense. Christa Deiss at UHS is the contact person for Appointments: 901-448-5064.

8.  What are the options for services in the community if the student needs ongoing mental health services?

for community resources, verify providers and benefits with your insurance company.

9. What should a faculty member do if emergency mental health services are needed?

If the faculty member feels threatened, campus police should be called at 901-448-4444. If individuals express thoughts of hurting themselves or others, the faculty member can call Christa Deiss to set up an urgent appointment with the Psychiatric Nurse Practitioner, the Behavioral Health Coordinator, or the UHS Medical Director.

UHS has a provider on-call after hours and on weekends and can be reached by calling UHS at 901-541-5654. The UHS staff member on-call will contact a mental health provider if needed.


Students may also call the Student Assistance Program at 800-327-2255 for 24/7 care.

Hospitalization for psychiatric care is covered under major medical insurance plans. Hospitals with psychiatric services are Lakeside Beahvioral Health Hospital and St. Francis Hospital.

Refer to the emergency link at the bottom right of every UTHSC webpage.

10.  How does the balance of confidentiality and emergency services occur?

If the UTHSC employee thinks a student is placing himself or others at risk, confidentiality is secondary to safety.

Contact Information:

Student Assistance Program - 800-327-2255

University Health Services       

- Mental Health, Christa Deiss    901-448-5064



If you are a UTHSC student or employee, you may now schedule appointments, exchange messages with UHS staff, complete forms or surveys, check your financial account summary, or review/print immunizations through a secure online web-based portal using your NetID and password!

Hours and Location

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University Health Services
910 Madison Ave. Suite 922
Memphis, Tennessee 38163
Phone: 901-448-5630
Fax: 901-448-7255

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