Medical and Mental Health for Students at Other Locations
For ALL students, on or off the UT Health Science Center (UTHSC) campus, a University Health Services (UHS) on-call provider is available 24/7 for any urgent issue (medical or mental health). The number to call is 901-541-5654. If you are having an emergency, call 911 to access immediate help in your area. To reach a provider at UHS, Monday-Friday, 8:00-4:30, call 901-448-5630.
If you need to speak to someone regarding any mental health concern, on or off campus, call the Student Assistance Program (SAP) at 1-800-327-2255. They can refer you to a counselor for face-to-face appointments (or by telephone if you choose). There are providers available nation-wide. They can also assist with any emergency. SAP services are available at no cost to you.
If you are on the United Student Insurance plan, another resource is the 24/7 Nurse Hotline.
The number is 877-643-5130 PIN: 211.
Some students pursuing their degrees in Knoxville pay student health fees allowing them direct access to student services offered at the University of Tennessee - Knoxville (UTK). For students enrolled in one of the audiology and speech pathology programs, or the pharmacy program and located in Knoxville, no additional actions are needed with respect to gaining access to student services on the UTK campus once fees are paid to the UTHSC.
For ALL UTHSC Students in Knoxville
- You may be seen by a UTK provider at no cost to you. There are, however, additional
charges for immunizations, physical therapy, x-ray, laboratory tests, etc. that YOU are responsible for. UTK Student Health cannot file claims with your insurance carrier
but will bill UTHSC directly on your behalf. UTHSC will bill you for those services,
but you may submit an itemized receipt (available from UTK Student Health) for possible
reimbursement from your insurance company.
United Claim Form Link
UTK Student Health contact information:
If needed, the contact person is James "Jim" Boyle, Director of Student Health Services at (865) 974-2253.
For MEDICAL STUDENTS located in Knoxville
For services rendered at the Knoxville Student Health Center, we have reached a billing agreement with UTHSC:
As a UTHSC student, you have paid a small fee within your tuition that covers almost all of your care at UT Knoxville Student Health Center. This means you may be seen by a provider at no cost to you.There are, however, additional charges for immunizations, procedures, x-ray, laboratory tests, etc. that are not covered under this student health fee.If you need a TB skin test, UTHSC University Health Services will pay this fee. There is no charge to you.UT Knoxville Student Health cannot file claims with your insurance carrier but will transfer the charge to your UTHSC banner account on your behalf.You may submit an itemized receipt/walk out statement (available from UT Knoxville Student Health) for possible reimbursement for these charges from your insurance company.If you are on the UTHSC United Student Insurance plan, go to the link below for the United Form for reimbursement. Attach the itemized receipt and send to United. http://www.uthsc.edu/univheal/student%20services/Students_at_Other_Locations.php
For additional information about your student insurance policy go to:
or please contact:
Holland Insurance, Inc.
Phone: (662) 895-5528, Toll Free: (888) 393-9500, Fax: (662) 895-5549
You can remit payment by logging into your account in UTHSC Banner-Self Service Account.
1. Go to: Banner Self-Service
2. Enter Your Net ID and Password.
3. At the Main Menu, click on Student.
4. On the Student menu, click on Student Account.
5. Click on Account Summary.
6. Next, click on Pay Your Fees.
7. Click on Make a Payment under Quick View or select the Option of your choice and follow the instructions.
Please Note: Payment can be made from the billing site with a Web Check, Discover, MasterCard or American Express. A non-refundable 2.75% service fee will apply to the credit card payments.
For more information on what to do for a distressed student in Knoxville, go to helping distressed students.
For Pharmacy students located in Nashville, special arrangements have been made to provide access to the Vanderbilt Student Health Center for medical care and urgent behavioral health care. Most services are at no cost, but please be aware that the services at Vanderbilt may be different from UTHSC and you may be responsible for some fees related to your visits. Contact the Vanderbilt Student Health Center for an appointment at 615-322-2427. For behavioral health counseling, it is recommended that students contact SAP (at the above number).
- If you encounter any problems while at Vanderbilt, you may contact Jennifer Swails at 615-343-4083.
- The Vanderbilt Student Center website is vanderbilt.edu/student_health.
Students in Chattanooga may access the UTC University Health Services for medical care and/or behavioral health care. The services received there are not covered under any student health fees. All services are filed on your insurance. Students are responsible for bringing the required paperwork (from their website) and their insurance card at the time of their visit. They do file insurance for each appointment as a courtesy, but you are responsible for any fees related to your visit. Cash pay discounts are also available, but payment is expected at the time of service. If you cannot pay at the time of your visit, payment arrangements can be made. NO student is turned away for lack of payment. You are able to receive behavioral health counseling at no charge to you through the Student Assistance Program (see above).
- If needed, the contact person is Henrietta Gilbert, UHS Medical Office Supervisor at 423-778-9378.
- Students may also contact the UTC UHS campus representative, Nancy Badger at 423-425-5329 if you encounter any problems with this arrangement.
UTC University Health Services website: utc.edu/administration/universityhealthservices
Appointment Desk: 423-778-9303
Nurse Line: 423-778-9336
UTC Counseling and Personal Development: 423-425-4438
For information on what to do for a distressed student in Chattanooga, select this link: helping distressed students.
If you are a UTHSC student or employee, you may now schedule appointments, exchange messages with UHS staff, complete forms or surveys, check your financial account summary, or review/print immunizations through a secure online web-based portal using your NetID and password! You can also call (901) 448-5630 to schedule an appointment. An after hours on call providers are available to you by calling (901) 541-5654.
Monday to Friday 8:00 a.m. - 5:00 p.m. (close daily between 1:00 p.m. to 2:00 p.m.)
University Health Services
910 Madison Ave. Suite 922
Memphis, Tennessee 38163