Office 365: Frequently Asked Questions

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Is there training available for Office 365?

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Yes. Learn more about using Office 365 on the Ed Tech Microsoft Office 365 training page.

How do I create a departmental email account?

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Please fill out this form and fax it in per the directions on the form.

Can retirees get access to Office 365 desktop application downloads?

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If you are a retiree with Emeritus status you will get access.

How long can I keep my email account after I leave the university?

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If you are a faculty or staff member who leaves the university system you have 90 days before your email account is removed from the UTHSC system. Students keep their account for a longer duration- one year from the Left UT date.
If you are a retiree who wishes to retain UTHSC email services you may submit a request to retain your UTHSC email indefinitely. Paperwork for this process can be obtained though the Retirement office a UTK. Their web page for forms is at http://humanresources.tennessee.edu/benefits/docs/Forms/all_forms.html (The form you're looking for is Email in Retirement)

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Helpdesk

877 Madison Ave.
Lamar Alexander Bldg.
Room 706
Memphis, Tennessee 38163

Phone: 901-448-2222
Toll-free: 1-800-413-7830
Fax: 901-448-8199
Email: helpdesk@uthsc.edu

Hours of Operation

Monday - 8 am to 5 pm
Tuesday - 8 am to 5 pm
Wednesday - 8 am to 5 pm
Thursday - 8 am to 5 pm
Friday - 8 am to 5 pm
Saturday - Closed
Sunday - Closed

Additional Phone Support

Monday-Friday : 7:30 am to 5:30 pm

** In case of EMERGENCY outage during hours the Helpdesk is closed, please call Security at 448-4444.