Frequently Asked Questions

Clean Access - Troubleshooting Questions

How do I know Clean Access Agent is running?

Look in the "System Tray" in the lower right corner near the time display. You may need to select the "<<" to expand the list and show clean access agent. A Clean Access Agent icon normally looks like a Green Square with a key.

I do not see the Clean Access Agent icon in my system tray; what do I do?

There are a few possibilities:

  • Clean Access Agent has not been installed. -> Please install Clean Access Agent to continue.
  • Clean Access Agent is "hidden" in the System tray. -> Please click on "<<" to expand the system tray list and show clean access agent, then login.
  • Clean Access Agent is installed but not running. -> From the "Start" menu, then "Programs", then "Clean Access", then "Clean Access Agent", then "Clean Access Agent" to launch the program.

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