Computing Systems operates resources that are used throughout the campus and the greater Memphis health care community. These resources include application-specific, clustered, and development computing servers. Our staff maintains the campus email system, listservs and web servers. As part of Information and Technology Services our mission is to proactively and collaboratively develop, enhance and support critical infrastructure providing customer-driven, high quality, cost-effective technology solutions for the UTHSC community. For information on services outlined below, please contact our Director, Peter Fox at firstname.lastname@example.org.
Our Roles & Services
We utilize a state-of-the-art data center to host and support over 200 servers. We directly support university administrative applications including university wide username(netid), Exchange and SharePoint groupware servers, and Oracle database management. Our customers can leverage in-depth expertise and comprehensive services to support research, academic, and administrative computing solutions. Because we do not operate in a cost-recovery basis, our core services are provided by the university at no cost to our customers. Our core services are listed below.
Data Center & Server Hosting
The UTHSC Data Center is an 1800+ square foot facility located in the 7th floor of the Lamar Alexander Bldg. In addition to being located in a physically secured site, all systems in the facility are provided with full environmental, electrical, and network resources. The Data Center is staffed with a dedicated technical team. Our staff provides enterprise-wide support, first-tier problem resolution, and off-hour support when required.
Our support staff can provide system installation, configuration assistance, support and management of operating systems and associated software for Linux, MacOS, Microsoft Windows, and Sun Solaris based servers. System Administration functions include, but are not limited to initial installation and configuration of servers, capacity planning, security administration, hardware and software change management, operating system maintenance of associated server software, establishment of all backup and recovery schedules, and assistance with technical architecture development.
Our database administrator (DBA) provides technical support for the Oracle Database Management System. Some of the many enterprise wide applications we support include iLogin, Student and Faculty Information Systems, HR, Library Systems, Grants Management Application (Coeus), and application servers. Specifically, our DBA functions include, but are not limited to initial database installation and configuration, database upgrades, ongoing database patching and maintenance, performance tuning and troubleshooting, instance management, application server management, back-up and restoration, technical and database architecture.
Our management of core applications support University instruction, research, service, and administration. Classroom use, computer-based assignments, research applications, communication among faculty, students, and administrators, administrative applications, access to University-related information, and similar applications. Examples of core applications include the campus Exchange collaboration and messaging servers, directory services, Oracle database, SharePoint environment, and infrastructure systems such as DHCP, DNS, etc.
Thin Client Services
Using "Thin Clients" or "Terminals" can help your department save money by limiting purchases of new and often expensive computer equipment. Terminals and older PCs can be used to take advantage of software installed on UTHSC terminal servers. Departmental computer support can be minimized by not having to maintain hardware and software installs on each desktop. Software on our terminal servers is constantly monitored for patches and upgrades by ITS.
Thin client services are best suited to users who need access to office applications. Our terminal servers host Microsoft Office, Email and Calendar applications, Oracle Database Access, PDF Reader, Internet Explorer as well as other business applications. This assortment of software enables users to accomplish word processing, worksheet entry, web access, check their email, etc., either from their office or a remote location.
We provide enterprise class managed storage service to mission critical applications. Host operating systems supported include Linux, MacOS, Microsoft Windows, and Sun Solaris. Connectivity to campus storage can be achieved through fiber channel host bus adapters or via Ethernet to our storage area network (SAN) via CIFS, NFS, and/or DAV.
Server and/or Application consolidation provides numerous benefits including increased server utilization, simplified IT infrastructure management, elimination of redundancies, increased performance, reduced maintenance costs, and reductions in the cost, time and risks associated with application upgrades. Contact us for more information, or a detailed analysis of your server needs. Our services are provided free of cost.
Computing Systems can provide for full business resumption of server applications in the event of a major and prolonged outage of service. Disaster recovery storage services are contracted through a bonded - offsite third party, currently National Security and Trust, and arranged specific to a server application.
The list must be requested by a UT Employee (i.e. your sponsor, a Dean, Director, etc.) and provide the name and purpose of the list, and contact information for who will administer the list ... email, and phone are usually enough. For more information about the listservs, visit our listserv info page.