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Business Analysis

Our Business Analysts (BAs) perform a variety of tasks:

  • Participate in the development of requests for proposal or information (RFP/RFI)
  • Develop business cases to explain and justify a need or request
  • Develop relationships with our campus customers to assist in the project request process
  • Be the liaison between the customer and the technical team
  • Facilitate meetings
  • Document current processes
  • Listen and understand a customer’s wants and needs
  • Gather voice of the customer
  • Identify functionality of a future system
  • Document user requirements
  • With the project team, research possible solutions and help determine the very best tool for the job, whether it be an existing UTHSC application, a third-party application, or an application custom developed by our staff
  • Document vision of future process
  • Provide training to customers on new applications

Last Published: Sep 25, 2018