Business Analysis

Our Business Analysts (BAs) perform a variety of tasks:

  • Develop relationships with our campus customers to assist in the project request process
  • Be the liaison between the customer and the technical team
  • Facilitate meetings
  • Document current processes
  • Listen and understand a customer’s wants and needs
  • Gather voice of the customer
  • Identify functionality of a future system
  • Document user requirements
  • With the project team, research possible solutions and help determine the very best tool for the job, whether it be an existing UTHSC application, a third-party application, or an application custom developed by our staff
  • Document vision of future process
  • Provide training to customers on new applications

Contact Us

The PMO Team

Vikki M. Massey, PMP, MS, MA
Director
ITS PMO
vmercer@uthsc.edu
(901) 448-8040

Chris Madeksho
Project Coordinator
Information Security
mmadeksh@uthsc.edu
(901) 448-1579

Connie Sutton
Business Analyst
ITS PMO
cdye@uthsc.edu
(901) 448-8032

Shawn Bryan
Business Analyst
ITS PMO
sbryan1@uthsc.edu
(901) 448-3123