Customer Service Certification

A Customer Service Certification training program is available through the UT System Office of Employee and Organizational Development. The certification is planned for all UT employees interested in advancing their skills in customer service. It is geared to the needs of employees who serve in administrative support roles as well as in management positions. The purpose of the certification is to provide training in a variety of service-related topics, such as establishing departmental standards; using technology for top-quality customer service; developing a positive, professional image; enhancing customer service relationships; creating satisfaction surveys, and more.  Employees at any level in the university will benefit from the knowledge and skills they will learn in these classes.

The certification requires completion of 32 hours of training.  The certification may be completed online, in its entirety, through the computer-based training portal. The prerequisite class, Customer Service 101 will be offered as a facilitated course in the classroom. Other facilitated classes may be offered and will be posted to the course listing and training calendar when available. Please take time to review the complete list of facilitated courses and online/e-substitutions.

For questions concerning Customer Certification, please contact Darnita Brassel, Training Administrator at (901) 448-2784.

Customer Service Brochure