Enrollment in dental insurance must be made within the first 31 days of employment. If hired on or before June 30th 2015, coverage will be effective on the first day of the calendar month following the hire date. If hired on or after July 1, 2015 coverage becomes effective the first of the month following completion of one full calendar month of employment if all applicable forms are completed.
After initial enrollment, changes may only be made:
- within 60 days of a special qualifying event if employee currently has coverage
- during the "Annual Transfer Period" all eligible employees are allowed to add dental coverage
2017 Dental Insurance
Eligible employees can choose from two dental options:
- Prepaid Plan
- Dental Preferred Provider Organization
In 2017, the Prepaid Plan will be administered by Cigna and the DPPO will be administered by MetLife.
The Prepaid Plan provides services at predetermined copay amounts from a limited network of participating dentists and specialists.
- To receive benefits, you must select a dentist from the Prepaid Plan list and notify Cigna of your selection. You can search for participating dentists on Cigna's website.
- There are some areas in the state where the network dentists are not available. Be sure to carefully review the provider directory. Some dental offices may be closed to new enrollment.
- You must use your selected dentist to receive benefits.
- The plan provides services at predetermined member copay amounts (reduced fees) for dental treatments.
- There are no deductibles to meet, no claims to file, no referrals, no waiting period and no annual dollar maximum. Pre-existing conditions are covered.
You can search for participating dentists on Cigna's 2017 Plan Information - select the Cigna Dental Care HMO network.
Dental Preferred Provider Organization (DPPO)
The Dental Preferred Provider Organization (DPPO) provides services with member coinsurance rates. Any dentist may be used to receive benefits, but member cost will be less if an in-network provider is used.
- Use any dentist (receive maximum benefits when visiting an in-network MetLife DPPO provider).
- Member pays coinsurance for covered services. Deductible applies for basic and major dental care only.
- You or your dentist will file claims for covered services. Referrals are not required.
- Some services (e.g. crowns, dentures) require a 6-month waiting period before benefits begin.
- Other services (orthodontics, replacement of missing tooth) require a 12-month waiting period before benefits begin. There are some limitations and exclusions, (e.g. no benefit for cosmetic reasons, congenital malformations, diagnosis or treatment of TMJ.
- You pay coinsurance for many covered services and your share is based on the "maximum allowable charge" (MAC) for a given service.
- You will pay less out-of-pocket when seeking care from a network provider because network dentists and specialists typically agree to the allowable charge up front.
- Out-of-network providers typically charge more than the allowable charge, resulting in higher costs for you.
You can search for participating dentists on MetLife's MYBenefits - select the PDP network.
Human Resources Office
910 Madison Avenue
Suite WP012, 1st Floor
Memphis, TN 38163
Phone: (901) 448-5600
Fax: (901) 448-5170