IP Registration and Revalidation FAQ's

Below you will find some of the most common questions concerning only the IP registration and revalidation process. If you have a question that isn't addressed please call the Helpdesk at 448-2222.

Show All Answers | Hide All Answers

1. Why do I have to do this?

This process is designed to increase the security of the network here on campus.  It assures that only people affiliated with the university are allowed to access the network.  It also ensures that some of the most critical patches are installed on Windows machines.  It also removes your Social Security number from our database.

2. I have a wireless card and a regular network card that uses a wire.  Do I have to register them both or is once enough?

You will have to register them both.  The reason for this is that to the network they appear as different devices.  Each card will also get it's own IP address.  For Windows 2000 and XP users, you will only have to run the Security Tool once as long as both cards are registered within 3 days of running the Security Tool.

3. I've already got McAfee on my machine or I already do my Windows Updates.  Do I have to go through this process?

While we appreciate your diligence in keeping your machine updated, that is not the only reason for this process.  This process also verifies that before a device is connected to our network, a person affiliated with the university will claim responsibility for the device.  The process also updates the demographics of the machine so that we can have as close to an accurate location as possible.

4. My computer is attached to a piece of equipment that requires vendor approval before the installation of software. What should I do?

Contact the Helpdesk at 448-2222 and let us know.

5. I click on the 'I Agree' button, but the same page keeps coming up.

This is a problem we have seen when HotBar is installed.  Uninstall HotBar and then you should be able to continue.  If you have problems uninstalling HotBar, then call the Helpdesk at 448-2222.

6. I am trying to register my machine, but it says service declined. What should I do?

home button

If you click on the Home button in your toolbar, it should then allow you to continue with the registration process. Your buttons may be a little different, but it should be a picture of a house.

7. How often do I have to do this?

Once you register a machine the registration is good for one year.  Therefore, at the very least you will be required to do the process at least once per year.  However, you can go through the process at any time, and are strongly encouraged to go through the process any time you get a different machine.

8. I just did this on another machine, do I have to do this again?

Yes, this process is tracked by the computer, not the user.  You may have many machine registered to you at any given time.

9. How do I connect my printer to the network?

You will need to contact the Helpdesk at 448-2222, or through email at helpdesk@uthsc.edu, and we can register your printer for you.  Printers do not require an annual revalidation. We will need the following information about the printer:

IT Help? Try...

.    or    .

Contact Us


877 Madison Ave.
Lamar Alexander Bldg.
Room 602
Memphis, TN 38163

Phone: 901-448-2222
Toll-free: 1-800-413-7830
Fax: 901-448-8199
Email: helpdesk@uthsc.edu

Hours of Operation

Monday - 8 am to 5 pm
Tuesday - 8 am to 5 pm
Wednesday - 8 am to 5 pm
Thursday - 8 am to 5 pm
Friday - 8 am to 5 pm
Saturday - Closed
Sunday - Closed

Additional Phone Support

Monday-Friday : 7:30 am to 5:30 pm

** In case of EMERGENCY outage during hours the Helpdesk is closed, please call Security at 448-4444.