IP Registration and Revalidation FAQ's
Below you will find some of the most common questions concerning only the IP registration and revalidation process. If you have a question that isn't addressed please call the Helpdesk at 448-2222.Show All Answers | Hide All Answers
This process is designed to increase the security of the network here on campus. It assures that only people affiliated with the university are allowed to access the network. It also ensures that some of the most critical patches are installed on Windows machines. It also removes your Social Security number from our database.
You will have to register them both. The reason for this is that to the network they appear as different devices. Each card will also get it's own IP address. For Windows 2000 and XP users, you will only have to run the Security Tool once as long as both cards are registered within 3 days of running the Security Tool.
While we appreciate your diligence in keeping your machine updated, that is not the only reason for this process. This process also verifies that before a device is connected to our network, a person affiliated with the university will claim responsibility for the device. The process also updates the demographics of the machine so that we can have as close to an accurate location as possible.
Contact the Helpdesk at 448-2222 and let us know.
This is a problem we have seen when HotBar is installed. Uninstall HotBar and then you should be able to continue. If you have problems uninstalling HotBar, then call the Helpdesk at 448-2222.
If you click on the Home button in your toolbar, it should then allow you to continue with the registration process. Your buttons may be a little different, but it should be a picture of a house.
Once you register a machine the registration is good for one year. Therefore, at the very least you will be required to do the process at least once per year. However, you can go through the process at any time, and are strongly encouraged to go through the process any time you get a different machine.
Yes, this process is tracked by the computer, not the user. You may have many machine registered to you at any given time.
You will need to contact the Helpdesk at 448-2222, or through email at firstname.lastname@example.org, and we can register your printer for you. Printers do not require an annual revalidation. We will need the following information about the printer:
- Printer hardware address (Find the hardware address for your printer)
- Full name and NetID of the responsible party.
- Building & Room # of the printer.
- Phone number of the responsible party.
877 Madison Ave.
Lamar Alexander Bldg.
Memphis, Tennessee 38163
Hours of Operation
Monday - 8 am to 5 pm
Tuesday - 8 am to 5 pm
Wednesday - 8 am to 5 pm
Thursday - 8 am to 5 pm
Friday - 8 am to 5 pm
Saturday - Closed
Sunday - Closed
Additional Phone Support
Monday-Friday : 7:30 am to 5:30 pm
** In case of EMERGENCY outage during hours the Helpdesk is closed, please call Security at 448-4444.