Frequently Asked Questions


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General Questions

What is UTHSC Alert?

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UTHSC Alert is a web-based universal notification system that allows designated UTHSC administrators to send time-sensitive messages regarding campus emergencies to subscribers’ mobile phones, email addresses and pagers. In an emergency, the UTHSC Alert system will be used to notify subscribers immediately of the situation.

What recent changes have been made to our UTHSC Alert system?

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In addition to a new name (the system used to be referred to as e2Campus), UTHSC Alert has simplified the process by which you register to receive emergency notifications. Key changes include the following:

I already had an account prior to the changes listed in the previous question. Do I have to re-add my information?

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Yes. Because of these changes, any non-UTHSC email addresses and all cell phone numbers and pager numbers that you registered in the e2Campus/UTHSC Alert system prior to February 4, 2014, will need to be re-registered.

How much does it cost to receive UTHSC Alert notifications?

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There is no charge to use the service. However, standard text-messaging rates may apply if you choose to receive notifications by cell phone or pager, depending upon your mobile plan. 

If I subscribe my cell phone number, will I receive spam messages?

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No. The UTHSC Alert system does not sell subscribers’ contact information to third-party marketers, enforcing a ZERO SPAM policy that prohibits unsolicited messages.

Who do I contact if I need help with UTHSC Alert?

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If you are a UTHSC member, contact the HelpDesk at helpdesk@uthsc.edu or 448-2222.

If you are NOT a UTHSC member and need help, please contact e2Campus at http://www.e2campus.com/support.

How can I learn more about emergency planning at the University of Tennessee Health Science Center?

For UTHSC Members
(faculty, staff, students, postdocs, residents, and retirees with an active NetID)

How do I register to receive UTHSC Alert notifications?

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Starting February 4, 2014, your UTHSC email address has been registered automatically to receive UTHSC Alert notifications.

To register and manage up to five additional email addresses and two cell phone or pager numbers, see the Registration and Deletion Instructions. (NOTE: Your cell phone or pager must be able to accept text messages in order to receive the notifications.)

Why should I register my personal email addresses, cell phone numbers or pager numbers to UTHSC Alert?

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This will increase your chances of receiving a text or email notification regardless of your location or communication device on hand.

After subscribing my email address/phone number/pager number, the system shows that it is not validated? What does that mean?

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Whenever you log in to your UTHSC Alert account and add an email address or phone/pager number, UTHSC Alert must validate that address or number before it is able to receive notifications. This ensures that the email address or number is active and was subscribed intentionally. See the Registration and Deletion Instructions to learn how to validate your newly added email address or phone/pager number.

What if I don’t receive a validation message?

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You can have the validation message resent. See the Registration and Deletion Instructions to learn how to resend the message to your email address, phone, or pager.

How do I unregister an email address or phone/page number from UTHSC Alert if I want to stop receiving notifications?

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See the Registration and Deletion Instructions to learn how to delete or de-activate an email address or number. (NOTE: It is strongly recommended that you do not delete or de-activate your UTHSC email address.)

Will I continue to receive notifications after I leave the university?

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Yes, but only until your NetID is disabled, which usually occurs one year from the graduation date for students and 90 days from the last day of employment for employees). Once your NetID is disabled, your UTHSC Alert account will be removed automatically from the UTHSC Alert system, and you no longer will receive notifications at your UTHSC email address nor any other email addresses or cell phone/pager numbers you added to your account. To continue receiving notifications after your NetID is disabled, you would need to subscribe to the UTHSC Alert system as a non-UTHSC member.

NOTE: Retirees from the university who maintain an active NetID will continue to be subscribed automatically to the UTHSC Alert system. Those who do not choose to maintain an active NetID would need to subscribe to the UTHSC Alert system as a non-UTHSC member to continue receiving notifications.

For Non-UTHSC Members

As the parent of a UTHSC student, a vendor working on campus or other member of the community, can I register to receive UTHSC Alert notifications?

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Yes, you can receive notifications by text message. See the Registration and Deletion Instructions to learn how to register your cell phone or pager number.

How do I unregister my cell phone or page number from UTHSC Alert if I want to stop receiving notifications?

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See the Registration and Deletion Instructions to learn how to unregister your cell phone or pager number.