Patient Care Policies
The following information is a summary of the College of Dentistry patient policies. For detailed information read our Patient Information Booklet and Privacy Notice. In addition, please feel free to call our patient representative Ms. Beckey Hawes at (901) 448-6507.
The pre-doctoral student clinic is for adults and children who need treatment. Patients are required to attend a screening appointment before being accepted for treatment. Screening appointments include a comprehensive exam and radiographs. New patients who are examined in the Screening Clinic are classified as to dental needs and suitability for the teaching program. Patients screened acceptable are placed in the patient pool for admission into the treatment program. When a patient becomes available that matches the student's needs, the patient is assigned to a student for comprehensive dental care.
The College of Dentistry cannot guarantee acceptance as a patient or assignment to a student. After reading this, if you are interested in becoming a patient, please go to our Patient Application Form. The University of Tennessee College of Dentistry faculty and students provide dental services to patients who are selected from a screening process that determines whether the patient is a teaching case for students. Our dental programs cover the entire range of oral healthcare services. Pre-doctoral Clinic treatment is performed by student doctors under the direct supervision of experienced University of Tennessee Health Science Center faculty dentists.
Pre-doctoral, Hygiene and Emergency fees are typically less than the fees of a private dental office. Graduate program fees are also usually below private practice fees. University Dental Practice fees are at the same level of other practices in the Mid-South. You do not pay for all the treatment you need at one time. You pay for the service when it is started.
We accept cash and personal checks. The total amount of a personal check must be applied toward payment of clinic fees. Post-dated, payroll, or two-party checks cannot be accepted for payment.
We also take VISA, MasterCard, and Discover.
The College of Dentistry attempts to keep fees as low as possible. However, rising costs of providing care may require fee increases. Fees may increase without notification. You will always be advised of the fee for a procedure before it is started.
It is against college policy for students to pay for any patient treatment; therefore, please do not ask your student doctor to pay for any treatment you receive. Any violation of this policy may lead to the patient being dismissed from the college treatment program.
If you have dental insurance, you will pay us as mentioned under CLINIC FEES. When you have had $50.00 worth of work done or your treatment completed, we will complete your insurance form and the insurance company will pay you.
TENNCARE: Please ask if we contract with your MCO.
Pre-Doctoral Student Clinic
All dental work is done by student doctors and examined by a qualified dentist. Because we are teaching students, you will find our clinic is different from a private dental office. Even though we do things somewhat differently, you will receive the same standard of dental care at a lower cost. Care is usually provided in at least two steps. The first step is to treat any active disease in your mouth: we may clean your teeth; treat your gums; fill cavities; or, take out teeth that cannot be saved. After we complete step 1, we will consider replacing any missing teeth you might have. If we can do the work and you want your missing teeth replaced, we will continue your treatment.
The University of Tennessee Health Science Center does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in provision of education or employment opportunities. This policy extends to patient acceptance and patient assignment to student doctors.
A request for a student doctor based upon race, color, national origin, sex, religion, age, or handicap will not be honored and such a request indicates you will be better served by a private dentist.
Because our students are learning to provide good care and our faculty doctors must examine each step, your appointments will be longer and it will take more appointments than at a private dentist. For your extra time, we provide your care at a lower cost.
You should plan to be here a half day every other week for your dental treatment. Our morning hours are 9:00 till noon, and the afternoon from 1:00 till 5:00. We are open Monday through Friday.
Our students have classes they must go in addition to taking care of patients. Their time is limited, and it is important that patients work with their students and meet their appointments.
Children MUST have their parent or legal guardian with them on the screening appointment and the first appointment after screening. They must have a responsible adult with them for each visit. It will be necessary for children to miss some school time if they are treated at the College of Dentistry.
If you miss an appointment, your student cannot make up that time. Loss of clinic time can keep a student from graduating. Missed appointments may cause us to stop your treatment.
If it is absolutely necessary to cancel your appointment, you should do so at least 24 hours before the time of the appointment. Your student will give you a home telephone number. You can also leave a message at 448-6468 for your student to call you.
Patient Care General Information
875 Union Avenue
C-209 Dunn Building
Memphis, Tennessee 38163